This role involves managing and supporting Electronic Data Interchange (EDI) activities to ensure seamless communication and transaction processing between clients and their trading partners. The position requires close collaboration with client teams and technical staff to configure ERP systems, troubleshoot issues, and maintain efficient EDI operations. The ideal candidate will have strong technical expertise in EDI protocols, ERP systems, and data transfer methods, combined with excellent communication and problem-solving skills.
Key Responsibilities
Client Support & Coordination: Oversee all EDI activities, providing timely support to clients through phone and ticketing systems. Facilitate clear communication with trading partners to maintain smooth operations.
Liaison Role: Serve as the primary contact between client teams and systems programmers to ensure seamless EDI integration and prompt resolution of technical issues.
ERP System Configuration: Review and configure ERP systems to meet both internal and external business requirements, ensuring accurate and efficient processing of EDI transactions.
Issue Troubleshooting: Investigate and resolve complex issues across various ERP modules, including shipping, order processing, invoicing, and accounting, while minimizing disruptions to business operations.
EDI Map & Trading Partner Setup: Design, deliver, and review EDI maps, ensuring proper setup and configuration of trading partner communication protocols.
FTP/SFTP Management: Review and validate FTP software configurations to support smooth transmission of EDI data via Value Added Network (VAN) with trading partners.
Root Cause Analysis & Problem Resolution: Conduct thorough root cause analysis for EDI-related issues and implement effective solutions promptly.
Gap Analysis: Assess client requirements and perform gap analysis to align EDI processes with business needs.
Required Qualifications
Experience: Proven experience working with EDI applications, EDI mapping, and ERP systems.
EDI Protocols: Strong proficiency in EDI transaction sets such as 850, 810, 856, 832, 855, and 852, along with experience handling various file formats including EDI, flat files, and XML.
Technical Expertise: Hands-on experience with Gentran Windows-based server products and/or TIE Commerce eVision/TSB.
Analytical Skills: Ability to analyze complex technical issues, develop effective problem-solving strategies, and execute organizational solutions efficiently.
Communication Skills: Excellent verbal and written communication skills, with the ability to collaborate effectively with internal teams and external clients.
Protocols Knowledge: Working knowledge of FTP, SFTP, and SMTP protocols, including configuration and troubleshooting of data transfer processes.
Tools & Methodologies: Familiarity with ServiceNow and Agile Scrum methodologies to support efficient project management and issue resolution.
No preferred qualifications or benefits were specified for this position.