Email & Chat Support

Zameen.com is seeking a motivated Email & Chat Support professional to join its Bayut and Dubizlee operations. This role involves managing client accounts, providing live chat assistance, and supporting account managers to ensure smooth communication and service delivery. The ideal candidate will have experience in customer support, strong communication skills, and the ability to handle multiple tasks efficiently in a hybrid work environment based in Gulberg, Lahore.

Key Responsibilities:
- Provision packages upon receiving invoices for both new and existing accounts.
- Upgrade client accounts based on invoices received from various channels.
- Manage account degradation processes following account expiration.
- Handle degradation requests from multiple departments including Operations, Customer Service, and the Listing Team.
- Set up XML feed integration for clients.
- Address client grievances related to Bayut.com by escalating issues to the Manager of Operations.
- Provide live chat support to web users, ensuring timely and effective communication.
- Deliver after-sales support to account managers, assisting with any account-related queries or issues.

Required Qualifications:
- Minimum of 6 months to 1 year of experience in Email and Chat Support.
- Graduate degree is mandatory.
- Strong command of spoken and written English, with the ability to communicate clearly and professionally.
- Ability to interact effectively with both internal and external stakeholders to resolve day-to-day queries promptly.
- Experience in customer service roles, preferably within support or call center environments.
- Proficient in computer applications such as MS Word and Excel.
- Open to candidates of all genders.
- Position is entry-level with hybrid shift arrangements based in Gulberg, Lahore.

Preferred Qualifications and Benefits:
- Prior experience in a customer service or support role is highly desirable.
- Strong communication and follow-up skills are essential to succeed in this role.

This position offers an excellent opportunity for candidates looking to develop their career in customer support within a dynamic and growing real estate technology environment. The hybrid work model provides flexibility while maintaining a collaborative office culture.