Posted Jul 25, 2025 193 views
Zameen.com is seeking a dedicated Email & Chat Support Officer to join its Bayut and Dubizlee operations. The ideal candidate will play a crucial role in managing customer interactions through email and chat platforms, ensuring timely and effective communication. This position requires a proactive individual who can handle multiple queries efficiently while maintaining a high level of customer satisfaction.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email and chat channels.
- Provide accurate information regarding property listings, services, and company policies.
- Resolve customer issues and complaints with empathy and efficiency, escalating complex cases when necessary.
- Maintain detailed records of customer interactions and transactions to ensure data accuracy.
- Collaborate with internal teams to address customer needs and improve service quality.
- Monitor and report on common customer concerns to help identify areas for operational improvement.
- Uphold company standards for communication and customer service at all times.
Required Qualifications:
- Proven experience in customer support, preferably in real estate or related industries.
- Excellent written communication skills with a strong command of the English language.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to handle difficult situations calmly.
- Familiarity with CRM software and chat support tools is an advantage.
- High level of professionalism and attention to detail.
Preferred Qualifications and Benefits:
Candidates with prior experience working in online property portals or real estate platforms will be given preference. The role offers an opportunity to work with a leading company in the property market, providing exposure to dynamic operations and a collaborative work environment. Employees can expect professional growth opportunities and the chance to contribute to a customer-centric organization focused on innovation and quality service.
This position is ideal for individuals who are passionate about customer service and eager to contribute to the success of Bayut and Dubizlee’s operations through effective communication and problem resolution.
Job Details
Dubizzle Labs
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