Email Chat Support Representative

We are seeking a dedicated Customer Support Specialist to manage live chat, emails, and inbound/outbound calls efficiently. The ideal candidate will be responsible for providing timely updates on project progress and coordinating meetings with other teams to ensure smooth communication and workflow. This role requires strong communication skills and the ability to handle multiple customer interactions simultaneously in a fast-paced environment.

Key Responsibilities:
- Manage customers’ live chat, emails, and inbound/outbound calls with professionalism and accuracy.
- Provide regular reports on the progress of ongoing projects to relevant stakeholders.
- Facilitate and participate in meetings with cross-functional teams to align on project goals and resolve any issues.

Required Qualifications:
- Minimum of 1 to 3 years of experience in a customer support role or supervisory position.
- Proficient in both spoken and written English to effectively communicate with customers and internal teams.
- Hands-on experience with customer support platforms such as Zendesk, Gorgias, and Customer Type CRM.
- Previous experience in a non-sales environment; this role does not involve sales targets or commission-based work.

Compensation and Location:
This is a full-time, in-person position based in Model Town Link Road, Lahore. The salary offered ranges from Rs40,000 to Rs50,000 per month, commensurate with relevant experience and performance during the interview process.

Application Questions:
Candidates will be asked to provide the following information during the application process:
- Current salary details
- Expected salary
- Confirmation of having 1 to 2 years of experience in chat support and calling

This opportunity is ideal for professionals seeking a stable customer support role without sales pressure, offering a competitive salary and a collaborative work environment.