Email Customer Support Executive

P&S Logistics is seeking a responsible and professional Email Customer Support Executive to join our team. This role focuses on managing customer inquiries and responding to emails related to vehicle transportation services across Australia. The ideal candidate will provide clear, timely, and accurate booking and delivery updates while maintaining a high standard of customer service. This position requires excellent written communication skills and the ability to handle multiple customer requests efficiently during the night shift.

Key Responsibilities
- Respond promptly and professionally to customer emails.
- Address inquiries about vehicle transport bookings, delivery schedules, estimated times of arrival, and service updates.
- Assist customers with booking references, invoices, payment questions, and other transportation-related concerns.
- Coordinate with operations and allocation teams to obtain accurate and up-to-date information.
- Manage customer complaints calmly and escalate complex issues to the relevant department when necessary.
- Maintain detailed and accurate records of all customer communications and follow-ups.
- Use professional written English in all email interactions.
- Adhere to company email procedures and customer service standards.
- Ensure all customer inquiries are handled within the specified response times.

Required Qualifications
- Excellent command of written English with strong grammar, spelling, and attention to detail.
- Ability to compose clear, polite, and customer-friendly email responses.
- Basic computer proficiency, including familiarity with email platforms, Microsoft Office, and Google Workspace.
- Strong organizational skills to manage multiple inquiries and prioritize tasks effectively.
- Good problem-solving abilities and time management skills.
- Professional demeanor when dealing with upset or dissatisfied customers.
- Availability to work the night shift from 2:00 AM to 11:00 AM Pakistan Standard Time (PKT).
- Previous experience in email support, customer service, or logistics is preferred but not mandatory for qualified candidates.

Preferred Qualifications and Benefits
- Experience in Australian customer support or within the transport and logistics industry is an advantage.
- Familiarity with booking management systems, CRM software, and email ticketing platforms.
- Ability to understand customer concerns thoroughly and provide accurate responses without making unsupported promises.
- Full-time employment opportunity in a professional working environment.
- Training provided on company processes and transportation services.
- Opportunity to develop valuable skills in customer service and the logistics sector.

Education: A bachelor’s degree is preferred.
Language: Proficiency in English is preferred.
Location: Candidates based in Multan are preferred.
Work Location: This is an in-person role.

Additional Information
The monthly salary range for this position is Rs55,000 to Rs60,000. Applicants should be prepared to confirm their availability for the specified night shift hours. Interested candidates are encouraged to submit an updated CV along with a brief introduction highlighting their written English and email customer support experience. Please indicate “Email Customer Support Executive – Night Shift” in the subject line of your application.

Application Question
Are you available to work full-time from 2:00 AM to 11:00 AM Pakistan Standard Time (PKT)?