Etsy Store Operations & Client Support Specialist

We are looking for a dedicated Etsy Store Operations & Client Support Specialist to join our fully remote team on a full-time basis. The ideal candidate will bring over three years of practical experience managing Etsy stores, coupled with strong English communication skills. This role focuses on optimizing product listings, providing excellent customer support, and ensuring smooth order processing. The specialist will also be responsible for maintaining store compliance, tracking performance metrics, and nurturing client relationships to support business growth.

Key Responsibilities
Manage daily Etsy store operations, including updating product information and ensuring compliance with Etsy policies. Optimize listings by enhancing titles, descriptions, tags, keywords, images, and pricing to improve visibility and boost sales conversions. Handle order processing efficiently by coordinating shipping logistics, updating tracking information, and monitoring inventory levels. Deliver professional customer support by responding to inquiries, managing custom requests, resolving complaints, and handling refunds, returns, and disputes. Maintain consistent communication with clients to provide updates and strengthen relationships. Monitor sales data, website traffic, conversion rates, and customer reviews. Support promotional efforts, seasonal campaigns, and new product launches. Prepare detailed reports on store performance and keep accurate records. Ensure full adherence to Etsy seller policies and marketplace guidelines.

Required Qualifications
Excellent written and verbal English communication skills are essential. Candidates must have a minimum of three years’ experience in Etsy store management or e-commerce operations. Strong expertise in Etsy SEO, keyword research, listing optimization, and familiarity with the Etsy Seller Dashboard is required. Proven ability in customer support, order fulfillment, shipping coordination, and inventory management is necessary. The candidate should be skilled in analyzing store data to identify growth opportunities. Strong organizational abilities, attention to detail, and the capacity to manage multiple tasks independently are important. Proficiency with Google Workspace, spreadsheets, and various e-commerce tools is expected.

Preferred Qualifications and Benefits
Experience managing multiple Etsy stores or working with international client accounts is a plus. Familiarity with Etsy analytics and SEO tools such as eRank, Marmalead, or EtsyHunt is advantageous. Knowledge of Canva for optimizing listing images, managing Etsy Ads, and preparing sales reports is beneficial. Experience with handmade, personalized, digital, or print-on-demand products will be considered an asset. The position offers a competitive monthly salary in the range of PKR 70,000 to 80,000. This is a fully remote role, providing flexibility and autonomy, ideal for professionals seeking a dynamic e-commerce environment.

Candidates must demonstrate proficiency in English and have at least three years of direct experience managing Etsy store operations to be considered. This opportunity is well-suited for a detail-oriented individual eager to contribute meaningfully to a growing e-commerce business.