Executive - Customer Success

NielsenIQ is a global leader in measurement and data analytics, providing the most comprehensive and trusted insights into consumers and markets worldwide. We support consumer packaged goods manufacturers, fast-moving consumer goods companies, and retailers by delivering accurate, actionable information that helps them navigate the complexities of a rapidly evolving marketplace. By combining proprietary NielsenIQ data with other sources, we empower clients to understand current trends, anticipate future developments, and make informed decisions to drive growth and innovation. Operating in over 90 countries and covering more than 90% of the world’s population, NielsenIQ is at the forefront of consumer intelligence.

Key Responsibilities

- Summarize and visualize data through tables, charts, and graphs, analyzing sales, consumer, and market data to identify trends and business opportunities.
- Conduct detailed data analysis and translate findings into actionable recommendations aligned with client objectives.
- Develop, maintain, and update cyclical reports, dashboards, and analytical deliverables.
- Prepare comprehensive reports and presentations, including category overviews and issue-based analyses, crafting compelling narratives and strategic recommendations.
- Deliver high-quality presentations to clients and internal teams, effectively communicating insights and business implications.
- Ensure data accuracy by reviewing for errors, inconsistencies, and quality issues.
- Utilize internal tools, methodologies, and data sources to support analysis and reporting needs.
- Manage initial client correspondence and support ongoing communication.
- Build and sustain strong client relationships by understanding their business needs and providing tailored analytical support.
- Participate actively in client meetings, presentations, and business reviews, both virtually and in person.
- Confidently present findings and respond to client inquiries with relevant business context.
- Collaborate with Client Business Partners and senior team members to design analyses that best address client questions.
- Monitor market, category, and consumer trends to deliver value-added insights supporting strategic decisions.
- Work closely with cross-functional teams and internal stakeholders, including the Global Report Center Team, to ensure timely and high-quality project delivery.
- Support client business reviews by preparing insightful reports, presentations, and performance summaries.
- Contribute ideas for process improvements, reporting enhancements, and innovative insight delivery methods.

Required Qualifications

- University degree in Marketing, Mathematics, Statistics, or related fields is essential; postgraduate qualifications are preferred.
- Strong analytical mindset with excellent numerical skills.
- Proficiency in advanced Excel and familiarity with PowerPoint; knowledge of Power BI or Tableau is advantageous.
- Excellent communication and data visualization skills, with an interest in storytelling techniques.
- High level of client service orientation and understanding of growth and brand strategy.
- Solid business acumen and knowledge of market dynamics.
- Ability to manage multiple projects simultaneously while maintaining attention to detail and accuracy.
- Self-motivated, proactive, and capable of working effectively under tight deadlines in an agile environment.
- Resourceful, inquisitive, and enthusiastic about new technologies.

Preferred Qualifications and Benefits

- Experience working in a digital-enabled environment is a plus.
- Flexible working environment supporting work-life balance.
- Access to volunteer time off and LinkedIn Learning for professional development.
- Employee Assistance Program (EAP) to support well-being.

NielsenIQ integrates artificial intelligence tools throughout the recruitment process to enhance efficiency and ensure fair, consistent evaluations based on job-related criteria. All final hiring decisions are made by humans, with ongoing reviews to mitigate bias and ensure compliance with applicable laws. Candidates requiring accommodations or wishing to request human review may contact their local HR representative.

NielsenIQ is committed to fostering an inclusive workplace that reflects the diversity of the communities and markets we serve. We believe diverse perspectives fuel innovation and excellence. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We welcome individuals dedicated to equity and inclusion to join us in making a meaningful impact.