Executive - Ecommerce & Community Management

We are seeking a detail-oriented, customer-focused, and highly organized professional to join our team as an Executive – E-Commerce & Community Management. This multifaceted role involves managing day-to-day e-commerce operations on Shopify, providing exceptional customer support, overseeing community engagement across social media platforms, and fostering relationships with influencers and content creators. The ideal candidate will ensure smooth order fulfillment, enhance customer satisfaction, and actively contribute to brand growth through strategic community and influencer management.

Key Responsibilities:
- Manage end-to-end e-commerce operations including processing Shopify orders, handling fulfillment, deliveries, returns, exchanges, and refunds.
- Coordinate effectively with warehouse and logistics teams to guarantee timely order processing and delivery.
- Address customer queries and concerns related to orders, products, payments, and deliveries, ensuring a positive and seamless customer experience.
- Oversee and engage the brand’s online community across platforms such as Instagram, Facebook, and TikTok.
- Monitor customer feedback and sentiment to identify recurring issues and recommend actionable improvements to enhance overall customer satisfaction.
- Research and build relationships with relevant influencers and content creators to support brand collaborations and campaigns.
- Manage influencer gifting, partnerships, and campaign coordination while tracking performance metrics and engagement levels.
- Support initiatives aimed at increasing community engagement, fostering customer loyalty, and boosting brand visibility.
- Collaborate closely with internal teams including marketing, logistics, and customer service to ensure smooth execution of e-commerce and community management activities.

Required Qualifications:
- Proven experience in managing e-commerce operations, preferably with Shopify or similar platforms.
- Strong customer service skills with the ability to resolve issues efficiently and maintain a positive customer experience.
- Experience in social media community management across major platforms such as Instagram, Facebook, and TikTok.
- Ability to build and maintain relationships with influencers and content creators for brand partnerships.
- Excellent organizational skills with the ability to manage multiple tasks and coordinate cross-functional teams.
- Strong communication skills, both written and verbal, to engage effectively with customers, influencers, and internal stakeholders.
- Analytical mindset to monitor feedback, track campaign performance, and recommend improvements.

Preferred Qualifications and Benefits:
- Prior experience in influencer marketing or community engagement roles is highly desirable.
- Familiarity with digital marketing campaigns and tools to support brand visibility and customer loyalty initiatives.
- A proactive attitude with a passion for e-commerce and social media trends.
- Opportunity to work in a dynamic team environment that values collaboration and innovation.
- Exposure to diverse aspects of e-commerce, customer experience, and marketing, providing a broad skill development platform.

This role offers the chance to be an integral part of a growing brand, combining operational responsibilities with creative community engagement. If you are passionate about e-commerce and building meaningful connections with customers and influencers, this position is an excellent fit.