Executive Front Desk Operations (Female)

We are seeking a dedicated professional with prior experience in banking or multinational companies to join our team in a full-time capacity. The ideal candidate will be responsible for managing visitor interactions, coordinating with HR and other departments, and supporting customer retention efforts. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently within standard office hours from 9:00 AM to 5:30 PM. Candidates must be between 20 to 28 years of age and hold a bachelor’s degree. Please note that applications from teachers will not be considered.

Key Responsibilities:
- Visitor Management: Greet and attend to walk-in customers in the main hall, listen carefully to their queries or concerns, and provide appropriate responses.
- Coordination: Assist the HR department by directing job applicants to the relevant interview rooms or departments.
- Record Maintenance: Maintain basic records of candidate CVs and ensure timely handover to HR.
- Guest Management: Welcome office guests and guide them as required.
- Retention Support: Support the customer retention team by managing straightforward queries and follow-ups with customers.
- Disconnection Retention: Engage with customers requesting disconnection, address their concerns, and offer suitable solutions. If the customer insists on disconnection, escalate the task to the relevant team.
- Hardware Replacement and Package Upgrade: Promote new device replacements and package upgrades to customers using outdated equipment.
- Billing: Send monthly billing statements to OTT users via email.
- Email Correspondence: Respond promptly to emails from OTT users concerning complaints or queries.
- User Creation: Create new user profiles in DB2, BT Online, and ORACLE systems.
- Lead Generation: Generate leads for walk-in customers interested in new connections and forward them to the appropriate department.
- Complaint Handling: Log complaints for walk-in customers, monitor their status, and provide updates to the customers.

Required Qualifications:
- Bachelor’s degree is mandatory.
- Age between 20 to 28 years.
- Minimum of 1 year experience in bank customer support.
- Familiarity with front desk operations is preferred.
- Candidates must be residents of Lahore.
- Immediate availability to join is required.
- Only candidates with prior experience as bank officers or in multinational companies will be considered; applications from teachers will not be entertained.

Preferred Qualifications and Benefits:
- Experience in front desk operations is an advantage.
- Competitive monthly salary starting from Rs. 50,000.00.
- Work location is on-site, providing direct interaction with customers and internal teams.

This position offers an excellent opportunity for professionals looking to leverage their customer service and coordination skills within a dynamic work environment. If you meet the criteria and are ready to contribute effectively from day one, we encourage you to apply.