Executive - Information Technology

We are seeking a skilled IT Support Specialist to provide technical assistance to both store locations and the Head Office, ensuring seamless daily operations. The ideal candidate will be responsible for installing, configuring, and troubleshooting various computer systems, software, and retail IT equipment. This role requires a proactive approach to maintaining network connectivity, POS systems, and ERP functionality, while collaborating closely with multiple departments to resolve IT issues efficiently.

Key Responsibilities

- Provide comprehensive IT technical support to stores and Head Office to maintain smooth operational workflows.
- Install, configure, and troubleshoot computer hardware, software applications, printers, and other IT equipment.
- Maintain and resolve issues related to POS systems, barcode scanners, receipt printers, and other retail-specific IT devices.
- Monitor and manage LAN/WAN networks, Wi-Fi connectivity, and internet services to ensure consistent performance.
- Oversee ERP system functionality and liaise with vendors to address any technical challenges.
- Manage user accounts, system access permissions, software installations, and maintain accurate IT asset records.
- Conduct regular system maintenance, perform data backups, and carry out basic cybersecurity checks to safeguard IT infrastructure.
- Collaborate with Store Operations and other departments to promptly address and resolve IT-related problems.
- Maintain IT inventory, equipment logs, and detailed technical support documentation.
- Support IT setup for new store openings, including infrastructure installation, POS deployment, and system testing.

Required Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
- 2 to 4 years of relevant IT experience, preferably within the Retail, Supermarket, Hypermarket, or FMCG sectors.

This position is part of the Information Technology department and offers an opportunity to work in a dynamic retail environment. Interested candidates are encouraged to apply before the closing date of 30 November 2026.