Executive

NielsenIQ is a global leader in measurement and data analytics, offering the most comprehensive and trusted insights into consumers and markets worldwide. Serving consumer packaged goods manufacturers, fast-moving consumer goods companies, and retailers, NielsenIQ combines proprietary data with various sources to provide actionable intelligence. Operating in over 90 countries and covering more than 90% of the global population, NielsenIQ empowers clients to understand current trends, anticipate future developments, and make informed decisions to drive innovation and growth.

The NIQ Customer Success team plays a pivotal role in transforming client service by leveraging modern tools and expertise. This team acts as the essential bridge between NielsenIQ and its clients, ensuring seamless communication and delivery of insights that help clients maximize the value of their investments. The role involves managing client relationships, addressing queries, and supporting multiple projects simultaneously to deliver high-quality research and analysis.

Key Responsibilities

Client Management: Independently communicate with clients, manage their queries thoroughly, and handle multiple projects at once to ensure client satisfaction.

Proposal and Research Instrument Development: Create research proposals and instruments based on client briefs by understanding their marketing or business challenges.

Report Preparation: Develop detailed reports with clear recommendations, demonstrating a strong grasp of report structure and content.

Research Knowledge: Possess a solid understanding of various research methodologies, including BHT studies, Usage & Attitude (U&A) studies, segmentation studies, and their components.

Analysis Planning: Design and implement analysis plans aligned with project objectives, maintaining a client-focused approach throughout the research lifecycle.

Project Execution: Develop questionnaires and research materials, participate in project planning and execution, manage projects from initiation to completion, and ensure timely delivery within budget constraints. A clear understanding of project costing frameworks is essential.

Required Qualifications

- Minimum of 6 months’ experience in market research.
- Bachelor’s degree in Statistics, Management, Marketing, Business, or related fields.
- Practical experience in primary quantitative market research and familiarity with consumer research methodologies.
- Strong analytical skills with proficiency in handling large datasets.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Excel and PowerPoint.
- High attention to detail and ability to thrive in a fast-paced environment.
- Capability to work independently and collaboratively within a team.

Preferred Qualifications and Benefits

NielsenIQ offers a flexible working environment that supports work-life balance. Additional benefits include volunteer time off, access to LinkedIn Learning for professional development, and an Employee Assistance Program (EAP) to support employee well-being.

NielsenIQ incorporates artificial intelligence tools throughout the recruitment process to enhance efficiency and fairness. These tools assist with résumé screening, candidate assessments, interview scheduling, and other administrative tasks. All AI use is governed by principles of fairness, transparency, human oversight, and inclusion, with final hiring decisions made by human recruiters. The company regularly reviews its AI systems to minimize bias and comply with legal standards.

As a company, NielsenIQ is committed to diversity, equity, and inclusion. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic. The company actively fosters an inclusive workplace that reflects the diversity of the communities it serves, believing that varied perspectives drive innovation and excellence.

NielsenIQ is a global consumer intelligence leader, recently strengthened by its combination with GfK, expanding its reach and capabilities. With advanced analytics and comprehensive consumer insights delivered through cutting-edge platforms, NielsenIQ offers the Full View™ of consumer behavior and market dynamics.

For more information about NielsenIQ’s commitment to diversity and inclusion, please visit their official website.