Experienced Closer CSR

We are seeking a confident and professional Closer/Customer Service Representative (CSR) to engage with UK-based customers regarding housing repairs, maintenance issues, and service requests. The ideal candidate will possess excellent spoken and written English skills, be comfortable communicating with British customers, and demonstrate the ability to convey information clearly and professionally. This role requires handling both inbound and outbound calls, coordinating repair appointments, and providing timely updates while maintaining a high standard of customer service.

Key Responsibilities
- Manage incoming calls from UK customers related to housing repairs and maintenance.
- Communicate clearly and professionally with British customers in English.
- Accurately gather and document customers’ repair needs and service requests.
- Schedule and coordinate repair and maintenance appointments.
- Liaise effectively with tenants, landlords, contractors, and internal teams.
- Provide regular updates to customers on repair status and appointment details.
- Address customer questions, complaints, and concerns with professionalism.
- Maintain accurate records of customer information, repair requests, and call details in the company system.
- Follow company procedures and uphold excellent customer service standards.
- Escalate urgent or complex issues to the appropriate team promptly.
- Conduct outbound calls to follow up on repair requests and appointments.

Required Qualifications
- Fluent spoken and written English is essential.
- Strong communication skills with the ability to confidently engage UK customers.
- Clear pronunciation and professional telephone manner.
- Previous experience in customer service, call centre, telesales, property management, housing repairs, or similar roles is preferred.
- Candidates with mobility experience will not be considered.
- Excellent listening skills and the ability to remain calm and professional under pressure.
- Proficient computer skills and experience using CRM or customer management systems.
- High attention to detail, sound judgment, and accurate data entry capabilities.
- Ability to multitask and perform effectively in a fast-paced environment.
- Willingness to work UK business hours.

Preferred Qualifications and Benefits
- Experience working with UK customers and familiarity with UK housing/property repair terminology.
- Background in handling repair bookings or contractor appointments.
- Knowledge of professional UK telephone etiquette.
- Strong problem-solving skills and experience managing customer complaints.

Benefits
- Competitive salary package.
- Supportive and professional working environment.
- Opportunities for training, development, and career progression.
- Long-term employment prospects for high-performing individuals.
- Company-provided dinner during shifts.
- Participation in company activities aligned with public holidays.
- Annual leave and paid holidays.
- Pre-job training provided.

Working Hours & Schedule
- Male shift: 1:30 PM – 11:00 PM (Monday to Thursday)
- Female shift: 1:30 PM – 10:45 PM (Monday to Thursday)
- Friday: Half day (3:00 PM – 10:00 PM)
- Saturday: Half day (2:00 PM – 8:00 PM), occasionally off
- Sunday: Fixed weekly off
- Punctuality is mandatory, with arrival required at least 10 minutes before shift start.
- This is an office-based role requiring presence during evening UK business hours.

Candidates should be comfortable working UK evening shifts and have relevant experience. The monthly salary ranges from Rs45,000 to Rs65,000.

Application Questions
- Can you understand different UK accents and slang?
- How would you rate your English communication skills out of 10?
- How many years of experience do you have as a Closer CSR?

This position is onsite and requires in-person attendance.