Experienced Cold Caller

World Bridge Technologies (WBT) Pakistan is a leading provider of professional BPO and call center solutions designed to enhance seamless customer communication for businesses. We are currently seeking an experienced Cold Caller to join our team on a full-time, on-site basis in Johar Town. This role involves making outbound calls to prospective and existing customers with the goal of introducing products or services, qualifying leads, and managing follow-up communications. The successful candidate will be responsible for accurately updating CRM systems or call logs after each interaction, handling objections professionally, scheduling appointments or demos for the sales team, and consistently meeting daily and weekly call and conversion targets. Collaboration with supervisors and colleagues to improve calling strategies and share customer feedback is an essential part of this role. Maintaining a professional and customer-focused approach during every call is critical to success.

Key Responsibilities
- Conduct outbound calls to prospective and existing customers to introduce products or services.
- Qualify leads and manage follow-up calls to nurture potential sales opportunities.
- Accurately update CRM or call logs after each customer interaction.
- Handle objections effectively and professionally to advance conversations.
- Schedule appointments or product demonstrations for the sales team.
- Meet or exceed daily and weekly call volume and conversion targets.
- Collaborate with supervisors and team members to refine call scripts and improve outreach strategies.
- Share customer feedback and insights to help enhance service delivery.
- Adhere strictly to company communication standards and maintain a professional demeanor on all calls.

Required Qualifications
- Strong communication and interpersonal skills, including clear spoken English and the ability to quickly build rapport over the phone.
- Proven experience in cold calling, telesales, or call center environments with a consistent record of meeting or exceeding performance targets.
- Effective persuasion, negotiation, and objection-handling skills tailored to outbound sales and lead qualification.
- Basic computer literacy with familiarity in CRM systems or call management software, along with precise data entry capabilities.
- Ability to maintain professionalism under pressure, manage high call volumes, and thrive in a fast-paced, target-driven environment.
- Excellent listening skills, problem-solving ability, and resilience when dealing with rejection or challenging conversations.
- Willingness to work on-site in Johar Town and follow structured schedules while collaborating closely with team members and supervisors.
- Minimum education requirement of a high school diploma or equivalent.

Preferred Qualifications and Benefits
- Previous experience in BPO, customer support, or sales-oriented call centers is highly preferred.
- Additional education beyond high school is considered an advantage.

This position offers the opportunity to work in a dynamic environment where teamwork, communication, and customer engagement are highly valued. If you are motivated by targets, enjoy interacting with customers, and have the skills to succeed in a fast-paced sales environment, this role at World Bridge Technologies could be an excellent fit for your career growth.