Facilitator Customer Services

AA Joyland Pvt. Ltd. is seeking a motivated and customer-oriented Management Trainee Officer (MTO) for the Customer Services department at their Karachi location, based in Ocean Mall. This role offers an excellent opportunity for individuals with a background in Intermediate (Pre-Medical/Science) or a Bachelor’s degree to develop their skills in a dynamic customer service environment. The position involves working six days a week with shifts primarily in the afternoon and evening, ensuring customers receive exceptional service and support throughout their visit.

Key Responsibilities:
- Greet and welcome customers warmly, creating a friendly and inviting atmosphere.
- Professionally handle customer queries, requests, and concerns to ensure satisfaction.
- Assist customers with tickets, bookings, packages, and provide general information about services.
- Ensure a smooth and positive experience for customers during their visit to the facility.
- Manage customer complaints effectively by coordinating with relevant departments for timely resolution.
- Promote available packages, offers, and activities to enhance customer engagement.
- Maintain accurate records of customer feedback and complaints for continuous improvement.

Required Qualifications:
- Intermediate education with a focus on Pre-Medical or Science, or a Bachelor’s degree (BSc preferred).
- Strong communication and interpersonal skills to interact effectively with customers.
- Ability to work flexible hours, including weekends and public holidays, without days off during these periods.
- A professional and courteous demeanor with a customer-first attitude.

Preferred Qualifications and Benefits:
- Previous experience in customer service or related fields is advantageous but not mandatory.
- Salary package includes a base pay of PKR 40,000 per month, with additional overtime pay, incentives, and commissions.
- The role requires on-site presence at Ocean Mall, Karachi, providing hands-on experience in a busy customer service environment.
- Working hours are from 2:00 PM to 11:00 PM on weekdays and 2:00 PM to 12:00 AM on weekends, with six working days per week.

This position is ideal for candidates looking to build a career in customer service within a reputable company. Interested applicants are encouraged to apply by submitting their CVs, clearly mentioning the position title in the subject line.