Facility Lead-Logistics

The role involves managing and overseeing the daily operations of the Daraz Last Mile Hub to ensure a seamless workflow and effective communication across teams. The position requires developing and implementing strategies that enhance customer experience, thereby driving growth and increasing customer satisfaction within the designated region. Collaboration with cross-functional teams is essential to align objectives, identify opportunities, and resolve any operational challenges. Leading and mentoring a team of professionals is a key aspect, fostering a positive work environment and encouraging continuous learning and development. Monitoring key performance indicators (KPIs) is necessary to assess the hub’s performance and support data-driven decision-making. Additionally, the role includes establishing and maintaining strong relationships with external partners and stakeholders to support business development and partnership initiatives.

Key Responsibilities

- Manage and oversee daily operations of the Daraz Last Mile Hub, ensuring smooth workflow and efficient communication among teams.
- Develop and implement strategies to enhance customer experience, driving growth and customer satisfaction in the assigned region.
- Collaborate with cross-functional teams to align on goals, identify opportunities, and resolve operational issues.
- Lead and mentor a team of professionals, fostering a positive work environment and promoting continuous learning and development.
- Monitor key performance indicators (KPIs) to evaluate the hub's performance and make data-driven decisions for improvement.
- Establish and maintain strong relationships with external partners and stakeholders to support business development and partnership initiatives.

Required Qualifications

- Bachelor’s degree in Business Administration, Management, or a related field; an MBA is considered a plus.
- Minimum of 3 years of experience in a leadership role, preferably within a fast-paced e-commerce or logistics environment.
- Proven track record of managing teams, driving operational excellence, and achieving business targets.
- Strong interpersonal and communication skills, with the ability to effectively engage with both internal and external stakeholders.
- Demonstrated ability to analyze market trends, identify business opportunities, and adapt strategies accordingly.
- Experience in negotiating and managing partnerships, along with a solid understanding of the global trade landscape.
- Fluency in English is required; proficiency in an additional language relevant to the region is advantageous.

This position offers the opportunity to lead a dynamic team within a rapidly growing sector, contributing directly to operational success and customer satisfaction. Candidates with a strategic mindset and strong leadership capabilities will thrive in this role.