Facility Management Supervisor

The Supervisor serves as the crucial operational link between K4 management, site staff, contractors, and the client. This role involves overseeing daily facility management activities to ensure all services are delivered according to agreed schedules and standards. The Supervisor is responsible for maintaining a clean, safe, functional, and presentable site while addressing any operational issues promptly and effectively. Strong communication and coordination with both the client and internal teams are essential to ensure smooth operations and high service quality.

Key Responsibilities

- Supervise daily facility management activities to maintain operational efficiency.
- Ensure all services are delivered on time and meet established standards.
- Identify and resolve operational issues immediately to avoid disruptions.
- Maintain cleanliness, safety, and functionality across all site areas.
- Communicate effectively with the client and K4 management to provide updates and address concerns.
- Escalate major operational issues promptly to the appropriate parties.
- Allocate daily duties and responsibilities among staff members.
- Prepare and monitor staff rosters to ensure adequate coverage.
- Monitor staff attendance, punctuality, uniform compliance, and grooming standards.
- Oversee the completion of cleaning schedules as planned.
- Maintain professional communication with the client and site representatives.
- Respond promptly to client requests and complaints, recording them and ensuring corrective actions are taken.
- Provide regular operational updates and participate in client meetings as required.
- Uphold a professional customer-service approach at all times.
- Coordinate contractors attending the site, verifying attendance and work requirements.
- Ensure contractors adhere to site rules and health and safety regulations.
- Monitor the quality of contractor work and report any poor performance or incomplete tasks.
- Confirm completion of contracted works when authorized.

Required Qualifications

- Proven experience in facility management or supervisory roles within similar operational environments.
- Strong leadership skills with the ability to manage and motivate a diverse team.
- Excellent communication skills to maintain effective client and team interactions.
- Ability to identify operational issues quickly and implement corrective measures.
- Knowledge of health and safety regulations relevant to site management.
- Competence in staff scheduling, attendance monitoring, and performance management.
- Customer-service oriented mindset with professionalism in all client dealings.

Preferred Qualifications and Benefits

- Experience coordinating contractors and managing multiple stakeholders on-site.
- Familiarity with quality control processes related to facility services.
- Ability to participate constructively in client meetings and provide operational insights.
- Competitive monthly salary ranging from Rs70,000 to Rs80,000.
- Work location requires physical presence on-site to effectively supervise daily operations.

This position offers an excellent opportunity for an experienced supervisor to play a pivotal role in maintaining high standards of facility management and client satisfaction.