F&B Captain

This full-time role involves managing and operating designated Food & Beverage (F&B) outlets to ensure smooth daily service and high levels of guest satisfaction. The position requires overseeing service staff, maintaining quality and hygiene standards, controlling costs, and ensuring compliance with safety protocols. The successful candidate will be responsible for fostering positive guest relations, effectively managing the team, and maintaining operational efficiency through proper training and strict adherence to Standard Operating Procedures (SOPs).

Key Responsibilities

- Operate assigned F&B outlets and monitor daily service operations to ensure seamless functioning.
- Organize and manage duty rosters for service staff to optimize workforce allocation.
- Implement cost control measures and maintain inventory accuracy.
- Train team members and maintain SOPs to uphold quality standards.
- Promote guest satisfaction by providing warm, prompt greetings and ensuring timely service.
- Establish rapport with guests to build loyalty and gather constructive feedback.
- Communicate clearly and professionally with guests and staff, including answering menu-related questions and assisting with selections.
- Record transactions accurately using Point of Sale (POS) systems and coordinate with the kitchen regarding menu queries, wait times, and special dietary requests.
- Monitor guest satisfaction throughout each course and beverage service.
- Oversee clearing, collecting, and returning food and beverage items to designated areas.
- Maintain cleanliness of work areas, tableware, and glassware throughout shifts.
- Review order dockets to ensure accurate and timely preparation of orders.
- Present accurate final bills to guests and process payments efficiently.
- Perform shift closing procedures on POS terminals, including cash and credit card settlements.
- Ensure the restaurant is clean and organized at all times, both front and back of house.
- Consistently implement hotel brand standards and SOPs.
- Collaborate with team members and management to achieve outlet performance goals.
- Complete daily shift responsibilities and closing duties such as restocking and turning off equipment.
- Conduct monthly inventory checks on all operating equipment and supplies.

Required Qualifications

- Minimum of 1 year experience in hospitality or customer service roles.
- At least 2 years of experience in catering or F&B service operations.
- Familiarity with bartending is preferred but not mandatory.
- Strong communication skills with the ability to interact professionally with guests and team members.
- Proficiency in using Point of Sale (POS) systems.
- Knowledge of food safety, hygiene standards, and cost control practices.

Preferred Qualifications and Benefits

- Experience in bartending and customer service is advantageous.
- Opportunity to work in a dynamic, guest-focused environment with potential for career growth.
- Competitive monthly salary ranging from Rs 20,000 to Rs 25,000.
- In-person work location fostering team collaboration and hands-on management.

This position is ideal for candidates who are passionate about delivering exceptional guest experiences and maintaining high operational standards within the F&B industry.