FE Calling Agent | 70,000 Basic Salary | 1 Year Call Center Experience Required

We are looking for experienced and highly motivated sales and customer engagement professionals to join our US Financial & Senior Planning Services team based in Rawalpindi. This role is ideal for individuals with a solid understanding of the US consumer market who want to apply their communication skills in a rewarding environment. The position involves conducting structured outbound outreach to prospective clients across the United States, engaging in professional intake conversations, assessing client needs related to planning and coverage, and facilitating smooth connections with licensed US advisors. This is a qualification and advisory coordination role, focusing on accurate client qualification and referral volume rather than end-to-end sales closing.

Key Responsibilities

- Proactive Client Outreach: Conduct structured outbound communications with a professional, confident, and engaging tone to connect with prospective clients.
- Needs Assessment & Screening: Evaluate client eligibility and identify specific coverage requirements based on established advisory standards.
- Consultative Handoffs: Ensure warm and seamless handoffs of qualified prospects to senior licensed specialists in the US.
- Quality & Regulatory Compliance: Strictly adhere to industry compliance standards, data privacy guidelines, and US telemarketing regulations.
- Performance Benchmark Achievement: Consistently meet daily outreach and qualification targets to qualify for top-tier performance bonuses.

Required Qualifications

- Experience: At least one year of direct experience working on US financial, healthcare, or insurance accounts, preferably involving outbound client engagement.
- Communication Skills: Exceptional verbal English communication with a clear, professional accent and strong active listening abilities.
- Interpersonal Skills: Demonstrated ability to overcome objections, address consumer concerns, and build trust, particularly with senior citizens.
- Schedule Availability: Full commitment to night shift hours is required.

Preferred Qualifications and Benefits

- Base Package: Fixed monthly salary ranging from PKR 50,000 to PKR 70,000, depending on experience.
- Performance Incentives: Uncapped monthly bonuses based on verified client handoffs and quality benchmarks.
- Total Compensation: High-performing employees regularly earn total monthly compensation exceeding PKR 150,000.
- Work-Life Balance: Fixed weekends off (Saturday and Sunday).
- Career Growth: Clear internal promotion pathways into roles such as Quality Assurance, Training, and Floor Management.

Shift & Working Environment

- Shift Schedule: Monday through Friday, 5:45 PM to 4:00 AM.
- Location: On-site at the Commercial Market, Rawalpindi.

This role offers a unique opportunity to work in a dynamic, high-reward environment while supporting US-based financial planning services. Candidates who thrive in a structured, compliance-focused setting and are committed to delivering quality client engagement are encouraged to apply.