Fe Closer And Verifier

Touchstone Communications, established in 2002 and based in South Lake, Texas, is a leading provider of offshore customer service and telemarketing solutions. Serving clients primarily in the U.K. and U.S., the company specializes in inbound lead generation, customer support, and comprehensive telemarketing services. With a workforce of over 600 employees, Touchstone is known for its strong emphasis on training, professional telephone etiquette, and a quality-driven work environment. The team is composed mainly of college-educated, career-focused professionals dedicated to fostering successful client relationships. Touchstone holds a reputation as a market leader in telemarketing, customer service, and technical support.

The FE Closer and Verifier position is a full-time, on-site role located in the Malir District. This role involves managing both inbound and outbound calls to confirm customer information, verify deal details, and assist in closing financial or escrow-related transactions. The incumbent will be responsible for carefully reviewing and validating documentation, ensuring the accuracy of customer records, and adhering to internal compliance and quality standards. Daily duties include coordinating with internal teams, maintaining detailed logs of calls and verifications, and addressing customer inquiries professionally. The role requires meeting performance targets, following scripts and procedures as necessary, and contributing positively to a results-oriented team environment.

Key Responsibilities:
- Handle inbound and outbound calls to verify customer information and confirm transaction details.
- Review and validate documentation related to financial or escrow transactions with high accuracy.
- Maintain detailed records of calls, verifications, and customer interactions.
- Coordinate with internal departments to ensure smooth transaction processing.
- Resolve customer questions or concerns promptly and professionally.
- Adhere to compliance guidelines, company policies, and quality standards.
- Meet or exceed performance targets and follow prescribed scripts and procedures.
- Support a collaborative and positive team atmosphere focused on achieving results.

Required Qualifications:
- Strong communication skills, including clear verbal articulation and active listening.
- Proven customer service abilities with a focus on customer satisfaction.
- Experience in closings and deal closure, capable of guiding customers through final transaction steps.
- Knowledge of escrow processes and verification procedures, with keen attention to detail.
- Previous experience working as a Verifier or Closer in a call center environment.
- Proficiency in English with excellent command of the language.
- Ability to work night shifts as required.
- Basic computer skills and familiarity with CRM tools.

Preferred Qualifications and Benefits:
- Experience working with U.K. or U.S. client processes is advantageous.
- Demonstrated ability to consistently meet or exceed performance targets.
- High level of integrity, reliability, and professionalism.

This role offers the opportunity to be part of a reputable company recognized for its quality service and professional work culture. Candidates who are motivated, detail-oriented, and customer-focused will find this position rewarding and challenging.