FE Verifier

AVE 2.0 is seeking a professional, confident, and customer-focused Frontend Executive to serve as the first point of contact for customers. This role involves managing incoming inquiries, providing accurate information about company services, and ensuring a seamless and positive customer experience. The ideal candidate will possess strong communication skills, a professional demeanor, and the ability to thrive in a fast-paced environment while maintaining high service standards.

Key Responsibilities
- Handle incoming and outgoing customer calls with professionalism and courtesy.
- Communicate clearly, politely, and confidently with customers.
- Provide accurate and timely information regarding company services and processes.
- Respond promptly to customer inquiries and resolve basic issues effectively.
- Maintain detailed records of customer interactions and follow-up actions.
- Coordinate with relevant departments to address and resolve customer concerns.
- Adhere strictly to company policies, communication scripts, and quality standards.
- Consistently meet assigned performance targets while maintaining service quality.
- Uphold professional conduct and ensure customer satisfaction at all times.

Required Qualifications
- Minimum of 1 year of relevant experience in roles such as Frontend Executive, Customer Service, Call Center, or similar positions.
- Strong verbal communication and interpersonal skills.
- Good command of English and/or other required languages.
- Basic computer proficiency, including familiarity with MS Office or Google Workspace.
- Ability to professionally manage customer queries and handle challenging situations calmly.
- Punctual, responsible, and self-motivated with a strong work ethic.
- Capacity to work under pressure and consistently achieve performance goals.

Skills Required
- Effective communication and active listening.
- Customer handling and relationship management.
- Problem-solving and conflict resolution.
- Time management and organizational skills.
- Professional telephone etiquette.
- Teamwork and coordination with internal departments.

Preferred Qualifications and Benefits
- Opportunity to work in a professional and supportive environment.
- Access to learning and career growth opportunities.
- Collaborative team culture with supportive management.
- Competitive salary package ranging from Rs. 60,000 to Rs. 100,000 per month, commensurate with experience and skills.
- Work location is on-site, ensuring direct engagement with the team and customers.

This position is ideal for experienced candidates who are eager to contribute to a dynamic company and grow their career in customer service and frontend operations.