Female Arabic CSR

We are seeking a dedicated Customer Service Representative fluent in both Arabic and English to join our on-site team in Gulberg Greens, Islamabad. The successful candidate will play a vital role in managing customer inquiries, delivering exceptional service, and ensuring customer satisfaction across multiple communication channels. This full-time position requires excellent communication skills and the ability to handle customer concerns efficiently while maintaining professionalism.

Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in both Arabic and English.
- Provide accurate and detailed information about products and services.
- Address and resolve customer complaints promptly and professionally.
- Maintain and update customer records within CRM systems.
- Follow up with customers to confirm issue resolution and satisfaction.
- Collaborate with internal teams to enhance service quality and customer experience.
- Achieve performance targets related to response times and customer satisfaction metrics.

Required Qualifications
- Fluency in Arabic and English, both spoken and written.
- Strong communication and interpersonal skills.
- Ability to manage customer issues with professionalism and patience.
- Basic computer literacy and typing skills.
- High school diploma required; a graduate degree is preferred.
- Previous experience in customer service or a call center environment is advantageous.

Preferred Qualifications and Benefits
- Competitive salary package.
- Opportunities for career growth within the organization.
- Supportive and dynamic workplace culture.
- Access to training and development programs to enhance skills.

This role is based on-site and requires the candidate to work from the Gulberg Greens office in Islamabad. If you are passionate about customer service and possess the language skills and qualifications outlined, we encourage you to apply and become part of a team committed to excellence.