Female Costumer Sales Representative

Digicraft is seeking a dedicated female Customer Care Representative to join their team in Bahadurabad, Karachi. This role involves managing customer interactions primarily through WhatsApp and phone calls, ensuring a smooth order process and excellent service. The position requires a professional approach to handling inquiries, coordinating deliveries, and maintaining accurate records. The working hours are from 10:00 AM to 7:00 PM, Monday through Saturday, with on-site attendance expected.

Key Responsibilities
- Manage and process customer orders via WhatsApp.
- Professionally handle customer communications through phone calls and WhatsApp messages.
- Respond promptly to customer inquiries and messages.
- Create courier shipping labels using the courier company’s online portal.
- Coordinate with customers regarding order status, delivery schedules, and other queries.
- Maintain accurate records of orders and customer information.
- Follow up with customers as needed to ensure satisfaction and resolve issues.

Required Qualifications
- Strong communication skills and the ability to interact effectively with customers.
- Basic computer literacy and familiarity with internet usage.
- Comfortable using WhatsApp for business communication.
- Professional phone etiquette and the ability to handle calls confidently.
- Responsible, punctual, and well-organized work habits.
- Intermediate education is preferred.
- Previous experience in customer service is advantageous but not mandatory; fresh candidates are encouraged to apply.

Preferred Qualifications and Benefits
- Complete training will be provided to ensure the candidate is well-prepared for the role.
- The position offers a monthly salary ranging from Rs. 25,000 to Rs. 30,000.
- The work location is in person at Bahadurabad, Karachi.
- Working days are Monday through Saturday, providing a consistent schedule.

Applicants will be asked to specify their location within Karachi during the application process to ensure proximity to the workplace. This role is ideal for individuals who are eager to develop their customer service skills in a supportive environment with clear responsibilities and structured working hours.