Female Fresh graduates

We are seeking motivated and empathetic female fresh graduates to join our Patient Success team. In this role, you will play a vital part in ensuring a smooth patient journey by providing consistent support and enhancing patient satisfaction through effective communication and timely follow-ups. Acting as a bridge between patients and healthcare providers, you will help patients understand their treatment plans, receive necessary assistance, and remain engaged throughout their care process.

Key Responsibilities
- Communicate with patients via calls, chat, or email to offer support and guidance.
- Assist patients in understanding treatment plans, products, or services.
- Conduct regular follow-ups to ensure patient satisfaction and adherence to care.
- Handle patient queries, complaints, and concerns in a professional manner.
- Maintain accurate patient records and documentation.
- Coordinate with internal departments such as billing, operations, and the medical team.
- Ensure timely delivery of service updates to patients.
- Educate patients clearly, calmly, and supportively.
- Build long-term relationships to improve patient retention and trust.

Required Qualifications
- Bachelor’s degree in any field, with preference for Medical, Business, or Social Sciences.
- Fresh graduates are encouraged to apply.
- Strong communication skills in English.
- Good listening and interpersonal skills.
- Basic computer knowledge, including MS Office; familiarity with CRM systems is a plus.
- Ability to handle patients with empathy and patience.
- Problem-solving skills and the ability to multitask effectively.
- Positive attitude and eagerness to learn.

Preferred Qualifications and Benefits
- Prior internship or call center experience is advantageous but not mandatory.
- A patient-focused mindset combined with emotional intelligence and empathy.
- Attention to detail and a proactive, team-oriented approach.
- The role is office-based and on-site, with training provided to support your success.
- May involve night shifts aligned with US-based operations, depending on business needs.
- Competitive monthly salary ranging from Rs39,999 to Rs40,000.
- Career growth opportunities include advancement to Senior Patient Success Executive, Team Lead – Patient Success, and roles in Operations or Quality Assurance.

This position offers a full-time opportunity to develop your skills in a supportive healthcare environment while making a meaningful impact on patient experiences. If you are passionate about patient care and eager to grow professionally, this role is an excellent starting point for your career.