Field Support Officer

The Field Support Officer plays a crucial role in supporting the installation, commissioning, and maintenance of drip irrigation systems. This position ensures that all field activities are executed in line with approved designs, project plans, and standard operating procedures. The officer will coordinate field resources, maintain accurate project documentation, and provide after-sales support to customers, contributing to the overall success and quality of irrigation projects.

Key Responsibilities

- Assist in planning and executing drip irrigation installation projects in collaboration with Area and Zonal Managers.
- Review approved designs and installation plans to fully understand project requirements.
- Coordinate field manpower, tools, and materials to ensure timely and efficient project completion.
- Verify that materials received at project sites are in good condition and conform to the approved HEIS proposals.
- Support the installation of head units and pipe networks according to approved layouts and SOPs.
- Liaise with Design Engineers and Logistics teams for technical guidance and to request additional materials as needed.
- Report any site-related issues promptly and obtain necessary approvals before implementing changes to designs or procedures.
- Assist in project commissioning and provide training to farmers or farm operators on system operation and maintenance.
- Address after-sales complaints by conducting site visits and coordinating with local technicians to ensure timely resolution.
- Maintain detailed records of material movement, project expenses, site visits, maintenance, and replacement activities.
- Support contractor coordination, including verification of work and bills, for review by the relevant manager.
- Identify opportunities to enhance installation quality, system performance, and customer satisfaction.

Required Qualifications

- Matriculation, F.Sc., or Diploma in Mechanical or Civil Technology.
- 1 to 2 years of experience working on HEIS (High-Efficiency Irrigation Systems) projects.
- Basic knowledge of mechanical and civil works, including pipe fitting and plumbing.
- Strong coordination, communication, and organizational skills.
- Ability to follow technical instructions, approved designs, and standard operating procedures.
- Basic skills in documentation and record management.
- Problem-solving aptitude with a customer-focused approach.
- Capability to work effectively in the field, coordinate with teams, and meet project deadlines.
- Willingness to travel to project sites as required.

Location

This position is based in Lahore or Faisalabad, with travel to project sites as necessary.

This role offers an excellent opportunity for candidates with relevant technical backgrounds and hands-on experience in irrigation projects to contribute meaningfully to sustainable agricultural practices. The Field Support Officer will be instrumental in ensuring high-quality installations and ongoing support, fostering strong relationships with customers and project stakeholders.