Fleet Operations & Compliance Specialist

Bykea is seeking a motivated and detail-oriented individual to join its expanding Fleet Operations team as a Fleet Operations & Compliance Officer. This role focuses on ensuring the smooth execution of daily fleet activities, maintaining accurate operational records, monitoring compliance with established procedures, and coordinating effectively with drivers, vendors, and internal teams. The position combines field operations, system monitoring, process audits, reporting, and operational coordination to maintain discipline, improve efficiency, and support the growth of the B-Fleet.

Key Responsibilities

Fleet Management Systems & Software Compliance:
Ensure timely and accurate recording of vehicle, driver, maintenance, collection, and operational data within fleet management systems. Monitor software usage to confirm adherence to prescribed workflows. Conduct regular data audits to identify and address missing or inaccurate records. Maintain up-to-date information on vehicle status, availability, utilization, and deployment.

Driver Pipeline & Onboarding:
Maintain a steady pipeline of qualified drivers to support fleet growth and replacements. Coordinate driver screening, verification, documentation, and onboarding processes. Ensure all necessary agreements, security deposits, and documentation are completed before vehicle allocation. Monitor onboarding timelines and resolve operational bottlenecks. Manage driver replacements to minimize vehicle downtime.

Vehicle Acquisition & Deployment:
Assist in sourcing and acquiring fleet vehicles. Coordinate vehicle inspections, documentation, ownership transfers, and readiness for deployment. Track vehicles throughout acquisition and allocation stages, ensuring efficient deployment aligned with established procedures. Keep vehicle acquisition and deployment pipelines updated.

Operational Audits & Process Compliance:
Perform routine audits of fleet operations, documentation, and internal processes. Ensure compliance with standard operating procedures for vehicle handovers, returns, inspections, collections, and maintenance. Identify discrepancies and follow up on corrective actions. Conduct periodic physical verification of fleet assets and escalate unresolved issues to management.

Vehicle Maintenance & Servicing:
Monitor preventive maintenance schedules and coordinate with service providers for timely servicing and repairs. Track servicing compliance, repair turnaround times, and vehicle downtime. Ensure maintenance activities and expenses are accurately recorded. Identify overdue servicing and facilitate prompt resolution.

Collections Monitoring & Operational Controls:
Oversee daily rental collections, identifying overdue or missed payments. Collaborate with relevant teams to ensure timely follow-up and resolution of collection issues. Maintain accurate collection records reconciled with operational systems. Identify recurring payment or process challenges and recommend corrective actions. Support controls to minimize operational and financial risks.

Operational Reporting & Performance Improvement:
Maintain daily and weekly dashboards covering fleet utilization, driver availability, vehicle deployment, collections, and servicing. Track key performance indicators and highlight exceptions. Prepare regular reports for management and recommend workflow improvements. Coordinate with internal teams to ensure timely execution and closure of operational tasks.

Required Qualifications

Bachelor’s degree in Business Administration, Management, Finance, Economics, or a related field. Candidates with 0 to 3 years of experience in operations, business administration, or coordination are encouraged to apply, including fresh graduates and those with transferable skills. Strong organizational, analytical, and problem-solving abilities are essential. Proficiency in Microsoft Excel, Google Sheets, and standard business applications is required. Excellent written and verbal communication skills in English and Urdu are necessary. The candidate must be able to coordinate effectively with drivers, vendors, and internal teams, demonstrate strong attention to detail, and manage multiple responsibilities simultaneously. Willingness to conduct field visits, operational inspections, and audits is important. A proactive, hands-on approach with a strong sense of ownership and accountability is expected.

Preferred Qualifications and Benefits

Prior experience in fleet management, logistics, mobility, or transportation operations is advantageous but not mandatory. This role offers valuable hands-on experience in fleet management and business operations within one of Pakistan’s leading technology-enabled transportation platforms. The successful candidate will collaborate with experienced professionals, contribute to fleet expansion, and develop practical skills in asset management, operational controls, process improvement, and business execution. This position is ideal for individuals motivated to build a long-term career in business and operations management within a dynamic, fast-paced environment.