Floor / IT Manager

CabCall Experts (CCE), Rawalpindi

Islamabad , Pakistan

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PKR. 100,000 - 100,000/Month

CabCall Experts is looking for a skilled and responsible Floor/IT Manager to oversee daily floor operations while managing critical IT and network infrastructure. The ideal candidate will have strong networking knowledge, practical experience with pfSense firewall, and the ability to maintain smooth internet connectivity and system performance. This role demands excellent communication skills, leadership qualities, and the ability to enforce discipline and resolve operational issues within a call center environment.

Key Responsibilities:
- Manage day-to-day floor operations, ensuring efficient workflow and maintaining discipline among staff.
- Oversee and maintain IT infrastructure, including network devices and internet connectivity.
- Deploy, configure, and troubleshoot pfSense firewall and implement network security measures.
- Monitor system performance continuously and address technical issues promptly to reduce downtime.
- Lead and manage the team, effectively resolving conflicts and operational challenges.
- Maintain clear, professional communication with team members and management to ensure smooth operations.

Required Qualifications:
- Strong background in IT network administration and troubleshooting.
- Proven hands-on experience with pfSense firewall deployment and security management.
- Excellent English communication skills, both verbal and written.
- Demonstrated leadership abilities with experience managing teams and maintaining operational discipline.
- Good problem-solving and decision-making skills.

Preferred Qualifications and Benefits:
- Prior experience working in a call center or BPO environment is highly desirable.
- Shift timing: Afternoon/Night.
- Salary: Up to PKR 100,000 per month, based on experience.
- Location: Gulberg Greens, Islamabad.
- This is an in-person role requiring presence at the work location.

Candidates who possess the technical expertise and leadership skills to manage both IT operations and floor staff effectively are encouraged to apply.