Floor Manager

Zakori Group (Pyali Restaurant)

Peshawar , Pakistan

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The Floor Manager plays a crucial role in overseeing the daily operations on the restaurant floor. This position ensures exceptional customer service, maintains quality and safety standards, and manages staff performance throughout shifts. The ideal candidate will demonstrate strong leadership, excellent organizational skills, and a proactive approach to problem-solving in a fast-paced environment.

Key Responsibilities

Operational Management:
- Supervise and coordinate all daily activities on the restaurant floor to ensure smooth and efficient workflows, especially during peak hours.
- Monitor order accuracy, food quality, and presentation to uphold the restaurant’s standards.

Customer Service:
- Address and resolve customer complaints or issues promptly and professionally to maintain a positive dining experience.
- Foster a welcoming and friendly atmosphere for all guests.
- Collect customer feedback and implement necessary improvements to enhance service quality.

Staff Supervision:
- Schedule and assign tasks to floor staff effectively.
- Conduct pre-shift briefings to communicate daily goals, updates, and expectations.
- Monitor staff performance, provide coaching, and manage any behavioral concerns to maintain a productive work environment.

Inventory and Stock Management:
- Oversee inventory levels of front-of-house supplies such as utensils, napkins, and condiments.
- Replenish stock as needed and coordinate with the Branch Manager regarding inventory requirements.
- Implement measures to minimize waste and control costs related to front-of-house operations.

Health and Safety Compliance:
- Enforce hygiene and safety standards on the restaurant floor.
- Conduct routine inspections to ensure compliance with local food safety regulations.

Reporting:
- Provide detailed feedback and reports to the Restaurant Manager regarding shift performance.
- Document and address incidents, customer complaints, or equipment issues as they arise.

Required Qualifications

Education:
- High school diploma or equivalent is required. A diploma in hospitality management is considered an advantage.

Experience:
- A minimum of 2 years in a supervisory role within the fast food or restaurant industry is essential.

Skills:
- Strong leadership and team management capabilities.
- Excellent communication and interpersonal skills.
- Proficiency in handling customer complaints and conflict resolution.
- Basic knowledge of inventory management and health regulations.

Additional Information

This is a full-time position requiring availability to work night shifts if necessary. The role is based on-site, requiring the candidate to be present in person during working hours.

Application Questions
Candidates will be asked about their years of managerial or supervisory experience in the food and beverage industry and their availability for night shifts.

This position offers an opportunity to lead a dynamic team in a fast-paced environment while ensuring high standards of service and operational excellence.