FlOOR SUPERVISOR at Tango

This role involves supervising team members during assigned shifts to ensure smooth restaurant operations. The supervisor will oversee staff performance, ensuring that all duties are completed in accordance with established procedures. Maintaining high standards of order accuracy, service speed, and cleanliness in the dining area is essential. The position requires close coordination with kitchen and counter staff to address and resolve any order delays promptly. Additionally, the supervisor will handle routine customer concerns and escalate unresolved issues to the manager as needed. Monitoring inventory levels and reporting any supply shortages is also part of the daily responsibilities. The role includes supporting opening, closing, and shift handover activities, as well as reporting attendance issues, maintenance requirements, and service-related concerns.

Key Responsibilities

- Supervise team members throughout the assigned shift to maintain operational efficiency.
- Ensure all staff complete their assigned duties and adhere to restaurant procedures.
- Monitor order accuracy, speed of service, and cleanliness of the dining area.
- Coordinate with kitchen and counter staff to promptly resolve any order delays.
- Address routine customer concerns and escalate unresolved matters to management.
- Check inventory supplies regularly and report any shortages to the appropriate department.
- Assist with opening, closing, and shift handover processes to ensure seamless transitions.
- Report attendance irregularities, maintenance needs, and any service-related issues to management.

Required Qualifications

- Proven experience in a supervisory role within a restaurant or hospitality environment.
- Strong leadership and team management skills.
- Ability to multitask and handle high-pressure situations effectively.
- Excellent communication skills to interact with staff and customers professionally.
- Basic knowledge of inventory management and restaurant operations.
- Problem-solving skills to address customer concerns and operational challenges promptly.

Preferred Qualifications and Benefits

- Prior experience coordinating between kitchen and front-of-house teams.
- Familiarity with restaurant POS systems and order management.
- Competitive monthly salary ranging from Rs40,000 to Rs50,000.
- Work location is in person, providing hands-on supervision and support.

This position offers the opportunity to lead a dynamic team in a fast-paced environment, ensuring excellent service quality and customer satisfaction.