Floor Supervisor

Company Description Soy & Spice is a Pan Asian dining concept that brings together flavors and culinary traditions from across Asia. The restaurant focuses on delivering a vibrant, high-quality dining experience in a welcoming and well-organized environment. Team members are encouraged to provide attentive service and maintain high standards of cleanliness and presentation.

Soy & Spice values reliability, collaboration, and a strong commitment to guest satisfaction. The company offers opportunities to learn about Pan Asian cuisine and grow within a structured hospitality setting.

Role Description The Floor Supervisor at Soy & Spice is a full-time, on-site role based in Multan. This role oversees daily front-of-house operations, including supervising service staff, coordinating table assignments, and ensuring a smooth guest flow throughout shifts.

The Floor Supervisor monitors service quality, addresses guest concerns, and supports staff in delivering prompt and courteous customer service.

Responsibilities include leading pre-shift briefings, supporting staff training, guiding sales initiatives such as upselling and promotions, and ensuring adherence to hygiene and safety standards. The role also involves maintaining accurate shift reports, collaborating with the kitchen and management teams, and fostering a positive, professional work environment.

Qualifications

Strong communication skills to coordinate with team members, management, and guests effectively.
Customer service skills focused on providing a welcoming, responsive, and solution-oriented guest experience.
Experience in training and coaching staff to improve performance, service standards, and product knowledge.
Sales skills to support upselling, promoting menu items, and achieving revenue targets.
Prior experience in restaurant or hospitality supervision is preferred.
Ability to manage shifts, prioritize tasks, and remain calm under pressure.
Basic understanding of food safety and hygiene practices.
Minimum high school diploma or equivalent; hospitality-related education is an advantage.