Floor Supervisor

Soy & Spice is a Pan Asian dining concept that celebrates the diverse flavors and culinary traditions from across Asia. The restaurant is dedicated to providing a vibrant and high-quality dining experience within a welcoming and well-organized environment. Team members are encouraged to deliver attentive service while maintaining high standards of cleanliness and presentation. The company values reliability, collaboration, and a strong commitment to guest satisfaction. Employees have the opportunity to deepen their knowledge of Pan Asian cuisine and advance their careers within a structured hospitality setting.

Key Responsibilities
The Floor Supervisor at Soy & Spice is a full-time, on-site position based in Multan, responsible for overseeing daily front-of-house operations. This includes supervising service staff, coordinating table assignments, and ensuring smooth guest flow throughout shifts. The supervisor monitors service quality, promptly addresses guest concerns, and supports the team in delivering courteous and efficient customer service. Leading pre-shift briefings and supporting ongoing staff training are essential parts of the role. The Floor Supervisor also guides sales initiatives such as upselling and promotions, ensuring the team meets revenue goals. Maintaining hygiene and safety standards is critical, as is preparing accurate shift reports. Collaboration with the kitchen and management teams is necessary to foster a positive and professional work environment.

Required Qualifications
Strong communication skills are essential for effective coordination with team members, management, and guests. Candidates must demonstrate excellent customer service abilities focused on creating a welcoming, responsive, and solution-oriented experience for guests. Experience in training and coaching staff to improve performance, service standards, and product knowledge is required. Sales skills are important to support upselling efforts and promote menu items. Prior experience in restaurant or hospitality supervision is preferred. The ability to manage shifts, prioritize tasks, and remain calm under pressure is necessary. A basic understanding of food safety and hygiene practices is also required. Candidates should have at least a high school diploma or equivalent, with hospitality-related education considered an advantage.

Preferred Qualifications and Benefits
While not mandatory, prior supervisory experience within the restaurant or hospitality industry is highly valued. Soy & Spice offers a supportive environment where team members can grow professionally and expand their expertise in Pan Asian cuisine. The company fosters a collaborative culture that encourages learning and development, providing opportunities for career progression within the hospitality sector.