Fluent English Voice Agent | U.S. Accounts | DHA Phase 1

Outsourcecare provides customer support, scheduling, and coordination services for businesses across the United States. Our agents engage with American customers during night shifts and must communicate clearly, confidently, and professionally. This role demands excellent English language skills, including a clear, neutral accent easily understood by U.S. customers, fluent and natural speech without long pauses, and the ability to comprehend fast talkers, regional accents, and upset callers. Strong written communication skills for emails and texts are essential, along with the ability to remain calm and composed during challenging interactions. Candidates with less than strong English proficiency need not apply, regardless of their experience.

Key Responsibilities
- Manage inbound and outbound calls, texts, and emails from U.S. customers.
- Book, confirm, and reschedule appointments efficiently.
- Coordinate with field teams and provide real-time updates to customers.
- Resolve complaints and urgent issues promptly and professionally.
- Maintain accurate records within the CRM system.

Required Qualifications
- Minimum of 2 years’ experience in voice support on U.S. or international campaigns.
- Experience in dispatch, booking, or scheduling is a strong advantage.
- Typing speed of 45 words per minute or higher.
- Ability to work comfortably across multiple systems simultaneously.
- A clean attendance record demonstrating reliability and punctuality.

Preferred Qualifications and Benefits
- This position requires full-time, on-site availability during night shifts from 7:00 PM to 4:00 AM PKT, five days a week, including weekends and U.S. holidays.
- Candidates seeking remote, hybrid, or part-time roles, or those interested in sales, team lead, or quality assurance positions should not apply.
- Salary ranges between PKR 110,000 to 140,000, with additional monthly performance bonuses.
- Work is conducted in a professional office environment located in DHA Phase 1.
- Opportunities for career growth are available, including advancement to Senior Agent and Team Lead roles.
- The company supports long-term, stable U.S. accounts, providing consistent work and professional development.

This role is ideal for individuals who thrive in a fast-paced, customer-facing environment and possess strong English communication skills. If you meet the qualifications and are ready to work nights supporting U.S. customers, this position offers a rewarding career path with growth potential.