Front Desk Officer (FDO) & Admission Counselor

Skillston Institute of Culinary Arts & Hospitality Management is seeking a professional and well-organized Front Desk Officer (FDO) & Admission Counselor to join their team at the Main Campus in Saddar, Karachi. The successful candidate will manage front desk operations, warmly welcome parents and visitors, handle admission inquiries, and provide counseling to prospective parents. This role requires excellent communication skills, a professional demeanor, and the ability to foster positive relationships with parents and prospective students while supporting the school’s admission process.

Key Responsibilities

Front Desk & Reception Operations:
- Greet parents, students, visitors, and guests in a professional and courteous manner.
- Manage incoming phone calls, emails, and general inquiries promptly and accurately.
- Provide detailed information about school programs, policies, and admission procedures.
- Maintain visitor registers, appointment schedules, and front desk records efficiently.
- Coordinate communication between school management, teachers, and administrative departments.
- Handle incoming and outgoing correspondence and ensure the reception area is organized and welcoming.

Admissions & Counseling:
- Respond to admission inquiries received via phone, walk-ins, emails, and other channels.
- Counsel parents on academic programs, curriculum, grade levels, admission criteria, and fee structures.
- Explain the school’s facilities, educational approach, and admission procedures clearly to prospective parents.
- Follow up with prospective parents to convert inquiries into confirmed admissions.
- Schedule admission meetings, school visits, assessments, and interviews as required.
- Maintain accurate records of admission inquiries, follow-ups, applications, and enrollment status.
- Collaborate with the admissions team and academic departments throughout the admission process.
- Assist parents with admission forms, documentation, and enrollment formalities.
- Prepare regular reports on admission inquiries, follow-ups, and conversion rates.
- Support the school in achieving its admission and enrollment targets.

Required Qualifications
- Bachelor’s degree preferred.
- Minimum of 2–3 years’ experience in front desk operations, admissions, counseling, customer service, or administration.
- Experience in a school or educational institution is an advantage.
- Excellent verbal and written communication skills.
- Strong interpersonal, counseling, and customer service abilities.
- Proficiency in MS Office, email, and basic computer operations.
- Good record-keeping, organizational, and multitasking skills.
- Professional appearance with a positive attitude and a parent-friendly approach.
- Ability to handle inquiries effectively, conduct follow-ups, and meet admission targets.

Preferred Qualifications and Benefits
- Experience working within educational settings will be highly valued.
- The position offers a professional and supportive working environment.
- Opportunities to contribute meaningfully to school admissions and administrative operations.
- Access to learning and career development opportunities.
- Competitive salary commensurate with qualifications and experience.

This is a full-time position based at the Main Campus, Near Arts Council, Block B, Shafique Plaza, Karachi. Working days are Monday to Saturday, from 9:00 AM to 6:00 PM. The role requires in-person attendance at the campus.