Front Desk Officer

Job Title: Front Desk Officer
No. of Positions: 1
Location: COTHM, G-14 Islamabad
Job Type: Full-Time

College of Tourism & Hotel Management (COTHM) is looking for a well-presented and experienced Front Desk Officer to join its team. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to efficiently manage front desk operations. This role requires a professional who can create a welcoming environment for visitors while supporting various administrative functions.

Key Responsibilities:
- Welcome and assist visitors, clients, and guests in a professional manner.
- Manage incoming calls and direct them to the appropriate departments.
- Handle all reception and front desk activities efficiently.
- Maintain accurate visitor records and appointment schedules.
- Provide support to the admission office to ensure smooth daily operations.
- Respond promptly to admission and program inquiries via phone, email, and WhatsApp.
- Coordinate with staff to organize meetings and assist with administrative tasks.
- Keep the reception area clean, organized, and presentable at all times.

Required Qualifications:
- Graduation from a recognized institution.
- 1 to 2 years of relevant experience in a front desk or administrative role.
- Strong communication and interpersonal skills.
- Basic computer proficiency, including MS Office and email handling.
- Professional appearance with a positive and approachable attitude.

Preferred Qualifications and Benefits:
- Experience in an educational or hospitality environment is an advantage.
- Opportunity to work in a professional and supportive environment.
- Prospects for career growth within the organization.
- Complimentary lunch and tea/coffee provided during working hours.

This position requires the candidate to work on-site at the COTHM campus in Islamabad. If you are organized, personable, and capable of managing multiple tasks with a customer-focused approach, this role offers an excellent opportunity to contribute to a reputable institution.