Posted 6 days ago 34 views
People Perfect is seeking a professional and guest-oriented Front Desk Officer to oversee front office operations and deliver an exceptional guest experience. The successful candidate will be responsible for managing guest check-ins and check-outs, handling inquiries and reservations, and maintaining accurate records at the front desk. This role demands excellent communication skills, attention to detail, and a strong commitment to customer service within a hospitality setting.
Key Responsibilities:
- Manage smooth and efficient guest check-in and check-out processes in accordance with front office protocols.
- Accurately register guests, verify identification, process payments, and maintain billing records.
- Utilize eZee PMS software to handle reservations, update room statuses, maintain guest profiles, and support front desk operations.
- Warmly welcome guests, provide property orientation, and escort them to their suites.
- Professionally address guest queries, complaints, and service requests to ensure satisfaction.
- Coordinate suite readiness, room handovers, luggage storage, and other guest requirements.
- Promote suite upgrades, hotel facilities, and additional services to enhance revenue generation.
- Assist with VIP guest handling, special events, administrative duties, and initiatives aimed at improving front office operations.
- Maintain accurate shift handovers, daily reports, and front office documentation.
Required Qualifications:
- Bachelor’s degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related discipline.
- 1 to 3 years of experience in front desk operations, guest services, reception, or hospitality roles.
- Proficiency with PMS software, preferably eZee PMS.
Preferred Qualifications and Benefits:
- Additional certifications in hospitality or customer service are highly desirable.
- Experience working in luxury hotels, serviced apartments, or boutique properties will be considered an advantage.
This position is based in Gulberg 2, Lahore, offering an opportunity to join a dynamic team focused on delivering outstanding guest experiences in a professional environment.
Job Details
People Perfect
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