Front Desk Officer

We are seeking a dedicated Front Office Executive to join our team at a prestigious property located in Gulberg 2, Lahore. The ideal candidate will be responsible for ensuring a seamless guest experience from check-in to check-out while maintaining high standards of professionalism and hospitality. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. The position is on-site and involves direct interaction with guests and coordination with various hotel departments.

Key Responsibilities

- Manage smooth and efficient guest check-in and check-out processes in accordance with established front office protocols.
- Accurately register guests, verify identification documents, process payments, and maintain detailed billing records.
- Operate the eZee PMS software to handle reservations, update room statuses, manage guest profiles, and support front desk operations.
- Welcome guests warmly, provide comprehensive property orientation, and escort guests to their suites to ensure a positive first impression.
- Address guest queries, complaints, and service requests promptly and professionally to maintain high levels of guest satisfaction.
- Coordinate suite readiness, oversee room handovers, manage luggage storage, and fulfill guest requirements efficiently.
- Promote suite upgrades, hotel facilities, and additional services to enhance guest experience and increase hotel revenue.
- Assist in handling VIP guests, support special events, perform administrative tasks, and contribute to front office improvement initiatives.
- Maintain accurate shift handovers, prepare daily reports, and ensure all front office records are up to date and organized.

Required Qualifications

- Bachelor’s degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field.
- 1 to 3 years of experience in front desk operations, guest services, reception, or hotel hospitality.
- Proficiency in using PMS software, with experience in eZee PMS considered a strong advantage.

Preferred Qualifications and Benefits

- Additional certifications in hospitality or customer service are highly desirable.
- Prior experience working in luxury hotels, serviced apartments, or boutique properties will be an added advantage.

This role offers an excellent opportunity to grow within a dynamic hospitality environment while delivering exceptional guest service. If you have a passion for hospitality and a commitment to excellence, we encourage you to apply and become part of our professional team.