Front Desk Officer

3S Real Estate is seeking a professional, well-organized, and customer-focused Front Desk Officer to oversee reception duties and provide essential administrative support. The ideal candidate will be responsible for managing visitor interactions, handling incoming calls, and ensuring the smooth daily operation of the office. This role requires excellent communication skills, attention to detail, and the ability to coordinate effectively with various departments.

Key Responsibilities

Reception and Visitors:
Greet and assist clients, visitors, and guests in a courteous and professional manner. Maintain a visitor log and direct individuals to the appropriate person or department. Ensure the reception area is clean, welcoming, and well-presented at all times.

Calls and Inquiries:
Answer and route incoming calls promptly, take messages, and manage general inquiries. Accurately record client and property inquiries and forward them to the Sales team without delay. Conduct follow-up and reminder calls as necessary to support ongoing communication.

Appointments and Coordination:
Schedule client meetings, site visits, and interviews, keeping the office calendar up to date. Coordinate activities and communications with the Sales, HR, Marketing, and Admin teams. Arrange meeting rooms, refreshments, and hospitality for visitors to ensure a positive experience.

Administrative Support:
Receive and dispatch mail, couriers, and deliveries while maintaining accurate records. Assist HR by maintaining attendance and staff movement logs as assigned. Monitor office stationery and supplies, reporting shortages promptly. Manage petty cash entries and maintain accurate records if assigned. Provide support with data entry, filing, document management, and preparation of basic reports.

Required Qualifications

- Proven experience in a front desk or receptionist role, preferably within real estate or a related industry.
- Strong organizational and multitasking abilities.
- Excellent interpersonal and communication skills, both verbal and written.
- Proficiency in basic office software and telephone systems.
- Ability to maintain professionalism and confidentiality in all interactions.
- Customer-oriented mindset with a welcoming and approachable demeanor.

Preferred Qualifications and Benefits

- Experience coordinating with multiple departments such as Sales, HR, and Marketing.
- Familiarity with property management or real estate terminology is an advantage.
- Competitive monthly salary ranging from Rs60,000 to Rs70,000.
- Work location is on-site, providing direct engagement with clients and team members.

This position offers an excellent opportunity for a detail-oriented individual to contribute to a dynamic real estate environment while developing strong administrative and customer service skills.