Posted Sep 23, 2026 45 views
We are seeking a professional and courteous Front Desk Receptionist to join our team at a leading rehabilitation center. The ideal candidate will be responsible for managing the reception area, ensuring smooth daily operations, and providing exceptional service to patients, attendants, and visitors. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently in a healthcare environment.
Key Responsibilities:
- Greet and welcome patients, attendants, and visitors in a professional and courteous manner.
- Manage the reception/front desk to ensure smooth day-to-day operations.
- Handle patient registration, check-in, and check-out procedures accurately.
- Schedule, confirm, and manage appointments for physiotherapy, rehabilitation, and other clinical services.
- Maintain accurate patient records, registration forms, appointment schedules, and related documentation.
- Respond promptly to telephone calls, WhatsApp messages, and general patient inquiries.
- Provide patients and attendants with clear information regarding services, timings, procedures, and appointment schedules.
- Manage patient payments, receipts, and basic billing-related tasks where applicable.
- Maintain confidentiality of patient information and records at all times.
- Address patient complaints and concerns professionally, escalating issues to supervisors or management when necessary.
- Keep the reception area clean, organized, and professional.
- Maintain detailed records of calls, inquiries, appointments, and walk-in patients.
- Coordinate effectively with administration, accounts, and clinical staff regarding patient-related matters.
- Ensure compliance with the center’s standard operating procedures, policies, and service standards.
- Perform any additional duties assigned by management.
Required Qualifications:
- Bachelor’s degree in Business Administration, Healthcare Administration, Commerce, or a relevant discipline.
- 1 to 2 years of relevant experience in front desk, reception, customer service, hospital, clinic, rehabilitation center, or healthcare organization.
Required Skills:
- Excellent communication and interpersonal skills.
- Proficiency in English and Urdu.
- Strong patient and customer handling abilities.
- Competent computer skills, particularly in MS Word and MS Excel.
Work Location:
This is an in-person role based at a rehabilitation center located in Bahria Town, Rawalpindi.
Compensation:
The monthly salary for this position is Rs 35,000.
This role offers an excellent opportunity for candidates looking to grow their career in healthcare administration while contributing to patient care and service excellence.
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