We are looking for a seasoned and results-oriented Front End Head to oversee all cash counter operations, cashier performance, and the overall customer checkout experience. This role is critical in ensuring smooth billing processes, accurate cash handling, efficient queue management, and strict adherence to company policies. The ideal candidate will lead the front-end team to deliver exceptional service while maintaining operational controls and minimizing losses.
Key Responsibilities
Front End Operations: Manage daily cash counter activities, including cashier deployment, shift scheduling, and ensuring checkout efficiency.
Cash Management: Oversee accurate cash handling, perform cash reconciliations, manage shift closures, and ensure timely cash handover to the Accounts department.
POS & Billing Control: Monitor POS systems to maintain billing accuracy, address price discrepancies, manage discounts, voids, refunds, and transaction cancellations.
Team Management: Lead, train, and evaluate cashiers, front-end supervisors, kiosk personnel, and carry-out staff to maintain high performance and service standards.
Customer Service: Ensure professional customer interactions, promptly resolve billing complaints, and minimize checkout waiting times.
Loss Prevention: Implement strict operational controls to prevent cash shortages, unauthorized transactions, billing fraud, and violations of procedures.
Attendance & Discipline: Monitor staff attendance, grooming, punctuality, conduct, and enforce compliance with company policies.
Operational Coordination: Collaborate with Accounts, IT, Security, Store Operations, and other relevant departments to address and resolve operational challenges.
Reporting: Prepare daily reports including cash variance, cashier performance, transaction exceptions, and other management reports.
Compliance: Ensure adherence to Standard Operating Procedures (SOPs), internal controls, audit requirements, and management directives.
Required Qualifications
Bachelor’s degree in Business Administration, Commerce, or a related field is preferred. Candidates should have a minimum of 3 to 5 years of relevant experience in supermarket, FMCG retail, or cash-and-carry operations, including supervisory or managerial roles. Strong knowledge of POS systems, cash reconciliation, billing controls, and front-end procedures is essential.
Proven leadership abilities, excellent problem-solving skills, and effective customer handling are required. Proficiency in MS Excel and operational reporting is necessary. The candidate must be capable of working flexible retail shifts and managing operations in a high-volume environment.
Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional experience in loss prevention and cross-departmental coordination will be highly valued. The role offers a competitive salary range from Rs 22,000 to Rs 100,000 per month, reflecting experience and performance.
This position requires in-person attendance at the work location, emphasizing hands-on leadership and direct supervision of front-end operations.
---
This role is ideal for a motivated professional seeking to lead front-end retail operations with a focus on accuracy, efficiency, and customer satisfaction. If you possess strong operational expertise and leadership skills, this opportunity offers a dynamic environment to make a significant impact.
Skills
Job Details
What is your Competitive Advantage?
Ali Aziz
CEO
Shopistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
