Front Office Supervisor

Premio Travel & Tours (Pvt.) Limited

Karachi , Pakistan

Apply Now

Posted Yesterday 4 views Report Job

We are seeking a professional and customer-oriented Front Office Supervisor to manage daily front desk operations and ensure a seamless and positive experience for all guests and visitors. The ideal candidate will demonstrate strong leadership and communication skills, maintain a professional appearance, and efficiently oversee front office activities to uphold high service standards.

Key Responsibilities

- Supervise and support front desk and reception staff throughout daily operations.
- Ensure smooth and efficient check-in and check-out processes for guests.
- Greet guests warmly and provide courteous, professional service at all times.
- Address guest inquiries, requests, and complaints promptly and effectively.
- Manage telephone calls, emails, reservations, and all front desk correspondence.
- Coordinate with housekeeping, maintenance, security, and other departments to ensure guest satisfaction.
- Monitor staff attendance, prepare schedules, and assign daily tasks.
- Maintain accurate guest records and ensure proper documentation of front office activities.
- Handle cash transactions, payments, invoices, and prepare daily financial reports when necessary.
- Train and mentor new front office team members to maintain service quality.
- Ensure front desk areas and guest-facing facilities are clean, organized, and professionally maintained.
- Adhere to company policies and procedures while consistently delivering excellent customer service.
- Assist management with various administrative and operational duties as required.

Required Qualifications

- Previous experience in reception, front office, guest services, or a related role is essential.
- Supervisory experience is preferred to effectively lead the front office team.
- Excellent verbal and written communication skills are necessary for interacting with guests and staff.
- Strong customer service orientation and problem-solving abilities to handle diverse situations.
- Professional appearance and a positive, approachable attitude.
- Good organizational skills with the ability to multitask efficiently.
- Ability to remain calm and professional under pressure, managing difficult situations tactfully.
- Proficiency in Microsoft Office and basic computer applications.
- Flexibility to work shifts, including weekends and public holidays, as required.

This is a full-time position offering a monthly salary range of Rs30,000 to Rs60,000. The role requires on-site presence to effectively manage front office operations and ensure guest satisfaction.

If you are a motivated individual with a passion for hospitality and leadership, this opportunity offers a dynamic work environment where your skills will be valued and developed.