General Manager- Hospitality

This leadership role is responsible for driving the overall business performance and growth of the Pakistan operations. The position demands a strategic and hands-on leader who can manage profit and loss, lead sales and operations teams, and develop strong commercial partnerships. The successful candidate will oversee multiple locations, ensuring operational excellence, financial discipline, and an exceptional member experience while expanding the business through joint ventures and strategic collaborations.

Key Responsibilities

Business Leadership & Commercial Performance
Take full ownership of the P&L for the Pakistan business, driving occupancy, revenue growth, profitability, and customer retention across all sites. Develop and implement commercial strategies to meet monthly, quarterly, and annual targets. Regularly review business performance and take corrective actions as needed. Identify new revenue streams and monitor performance through dashboards, KPIs, and forecasting tools. Prepare and present comprehensive business reviews to the CEO and leadership team.

Sales Leadership
Lead the sales team to consistently achieve occupancy and revenue goals. Oversee sales pipeline health, forecasting accuracy, and conversion rates. Drive enterprise sales, manage strategic accounts, and lead key commercial negotiations. Maintain CRM discipline, ensure accurate reporting, and uphold pipeline hygiene. Collaborate with marketing to enhance lead generation and conversion efforts. Coach sales leadership to strengthen commercial capabilities and execution. Explore new sales channels and strategic commercial opportunities.

Operations Excellence
Manage daily operations across all Pakistan locations, ensuring consistent service standards. Promote process improvements, operational efficiency, and cost optimization. Oversee facilities management, vendor performance, procurement, and maintenance activities. Ensure compliance with company policies, health and safety standards, and operational procedures. Develop scalable operational systems and standard operating procedures to support growth.

Community & Member Experience
Ensure an outstanding member experience by monitoring satisfaction, retention, and engagement metrics. Address escalated member concerns promptly and effectively. Continuously enhance the customer journey from initial sales through renewal.

Financial Management
Manage operational budgets and overall business profitability. Partner with Finance on budgeting, forecasting, reporting, and collections. Review monthly financial performance against targets and identify opportunities for cost savings and operational efficiencies. Maintain strong financial discipline across all business functions.

Team Leadership & Organizational Development
Provide coaching and development to managers through regular feedback and performance reviews. Support succession planning and talent development initiatives. Foster a culture of ownership, innovation, collaboration, and continuous improvement.

Strategic Partnerships & Business Development
Build and nurture relationships with enterprise clients, landlords, government entities, investors, ecosystem partners, and other key stakeholders. Identify and secure strategic partnerships that drive revenue growth, member acquisition, and brand visibility. Represent the company at industry events, conferences, and strategic meetings. Support the launch of new products, services, and commercial initiatives.

Joint Venture (JV) Expansion & Network Growth
Establish and maintain relationships with landlords, developers, investors, and strategic partners to source and negotiate new expansion opportunities. Conduct commercial, operational, and financial feasibility assessments for potential JV locations and prepare business cases for executive review. Lead the end-to-end execution of approved JV projects, collaborating closely with Expansion & Engineering, Finance, and other departments to ensure successful launch and operational readiness. Develop market expansion strategies by identifying high-potential cities and micro-markets. Support negotiations of commercial terms and partnership agreements to build sustainable, mutually beneficial relationships. Monitor JV location performance to ensure financial, operational, and member experience targets are met. Provide regular updates to the CEO and leadership team on expansion progress and strategic partnerships.

Required Qualifications
- Proven experience managing P&L and driving business growth in a multi-location environment.
- Strong sales leadership with a track record of meeting or exceeding revenue targets.
- Demonstrated ability to lead operations with a focus on efficiency, compliance, and customer experience.
- Financial acumen including budgeting, forecasting, and cost management.
- Excellent team leadership and organizational development skills.
- Experience in building and managing strategic partnerships and joint ventures.
- Strong communication and presentation skills, capable of engaging senior leadership and external stakeholders.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with experience in commercial real estate, coworking spaces, or related industries will find this role well-aligned with their background. The position offers the opportunity to lead a dynamic business with significant growth potential and to work closely with senior leadership on strategic initiatives.

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This description provides a comprehensive overview of the role, emphasizing leadership, commercial acumen, and operational excellence in a growing business environment.