Grid Manager

The Grid Manager role based in Jaranwala is a permanent position within the Commercial Central 2 department, reporting directly to the Regional Sales Manager. This position is pivotal in driving sales growth, revenue generation, business development, and channel expansion within the assigned grid. The successful candidate will oversee key performance indicators related to mobile broadband, trade visibility, channel universe development, and cell site utilization, ensuring the overall commercial success of the territory.

Key Responsibilities

Sales:
Drive revenue growth from 3G and 4G sales, including handset sales, by establishing new smartphone shops and improving the quality of existing retailers. Ensure the quality and volume of gross additions for 3G/4G services. Expand the channel by identifying high-potential areas for SIM selling, mobile load (ML), value-added services (VAS), mobile number portability (MNP), mobile broadband (MBB), ECATs, and postpaid connections. Monitor and ensure timely purchase orders from franchises to maintain consistent stock availability.

Customer Services:
Manage end-to-end complaint resolution, customer satisfaction index (CSI) monitoring, quality assurance, and overall customer experience at franchise outlets. Coordinate trade marketing efforts including brand visibility, below-the-line (BTL) activities, trade promotions, market splash events, product visibility, channel awareness, and special events within the grid.

Planning:
Identify untapped market areas and guide teams to increase retail penetration. Assist Business Development Officers (BDOs) in planning efficient sales routes. Prepare and submit accurate sales forecasts for SIMs, scratch cards, mini load, and recharge on a daily, weekly, and monthly basis to support effective sales planning. Collaborate with the Regional Sales Head to design localized sales promotions targeting low sales and network utilization areas.

Team Management & Supervision:
Ensure staff and retailers are well-trained and knowledgeable about company products. Conduct regular market visits to verify stock availability across the territory. Keep channel partners informed about standard operating procedures (SOPs), discipline, targets, and trade promotions to maintain alignment and performance.

Merchandising:
Ensure the availability and proper placement of point-of-sale (POS) materials at retail outlets to enhance product visibility and support sales efforts.

Business Development:
Work closely with Marketing and Channel teams to coordinate BTL activities, trade promotions, business development initiatives, and special events within the grid to maximize market presence.

Collaboration with Technical Team:
Maintain close coordination with the regional technology team to optimize network resource utilization, including operational expenditure (OPEX), site availability, LTE high utilization, and 3G/4G accessibility to support commercial objectives.

Required Qualifications
A Bachelor’s degree is mandatory. Candidates should possess 3 to 4 years of relevant sales experience, preferably within the telecommunications or related sectors.

No additional preferred qualifications or benefits were specified for this role.