Grid Manager

The Grid Manager position based in Mardan is a permanent role within the Commercial North department, reporting directly to the Regional Sales Manager. This role is pivotal in driving sales growth, revenue generation, and business development within the assigned grid. The successful candidate will oversee key performance indicators related to mobile broadband, trade visibility, channel development, and cell site utilization, ensuring the overall commercial success of the territory.

Key Responsibilities

Sales:
Focus on increasing revenue through 3G and 4G sales, including handset sales, by establishing new smartphone shops and improving the performance of existing retailers. Ensure the quality of gross additions for 3G and 4G services. Expand the channel network by identifying high-potential areas for SIM selling, mobile load (ML), value-added services (VAS), mobile number portability (MNP), mobile broadband (MBB), electronic cards (ECATs), and postpaid connections. Monitor franchise purchase orders to maintain consistent stock availability.

Customer Services:
Manage end-to-end complaint resolution, monitor customer satisfaction indices (CSI), and ensure quality assurance and excellent customer experience at franchise outlets.

Visibility:
Coordinate trade marketing activities to enhance brand visibility, including below-the-line (BTL) promotions, trade promotions, market splash events, and special business development initiatives within the territory.

Planning:
Identify untapped market areas and guide teams to increase retail penetration. Assist Business Development Officers (BDOs) in planning effective sales routes. Prepare and submit sales forecasts for SIMs, scratch cards, mobile load, and recharge on a daily, weekly, and monthly basis to support sales planning. Collaborate with the Regional Sales Head to design localized sales promotions targeting areas with low sales or network utilization.

Team Management & Supervision:
Ensure that staff and retailers are well-trained and knowledgeable about company products. Conduct regular market visits to verify stock availability across the territory. Keep channel partners informed about standard operating procedures (SOPs), discipline, targets, and trade promotions.

Merchandising:
Ensure the availability and proper placement of point-of-sale (POS) materials at retail outlets.

Business Development:
Work closely with Marketing and Channel teams to coordinate BTL activities, trade promotions, business development efforts, and special events within the grid.

Required Qualifications

A Bachelor’s degree is mandatory for this role. Candidates should possess between 5 to 7 years of relevant experience in sales, channel management, or business development within the telecommunications or related sectors.

No additional preferred qualifications or benefits were specified for this position.