We are looking for a warm, poised, and detail-oriented Guest Relations Officer (GRO) to join our hospitality team. In this role, you will serve as the first and last point of contact for our diners, playing a crucial part in delivering memorable and high-quality dining experiences. Your responsibilities will include managing guest receptions, handling reservations, ensuring smooth table flow, and addressing guest feedback with professionalism and grace.
Key Responsibilities
Guest Hospitality & Reception: Greet guests warmly upon arrival, seat them promptly, and create a polished first impression that reflects the restaurant’s standards.
Reservation & Seating Management: Manage table reservations, walk-ins, waitlists, and table rotations efficiently to maximize dining room capacity and minimize guest wait times.
Guest Experience & Relationship Building: Identify regular guests, anticipate their dietary or seating preferences, and acknowledge special occasions such as birthdays, anniversaries, and business dinners to enhance their experience.
Feedback Handling: Monitor guest satisfaction throughout their visit, tactfully address any immediate concerns or service queries, and escalate issues to management when necessary.
Service Coordination: Maintain clear communication with service staff and floor management regarding table status, special requests, and priority seating to ensure smooth operations.
Front Desk Maintenance: Keep the front desk area organized, clean, and welcoming. Manage incoming phone calls and inquiries with courtesy and professionalism.
Required Qualifications
Experience: 1–2 years working as a Guest Relations Officer, Host/Hostess, or Front Desk Representative in a premium casual or fine-dining restaurant setting.
Communication Skills: Excellent verbal communication skills in English and Urdu, with strong interpersonal abilities and an approachable demeanor.
Problem-Solving: Ability to stay calm, tactful, and resourceful during busy peak hours and handle challenging situations effectively.
Technical Skills: Basic familiarity with MS Office applications is an advantage.
Professional Grooming: Maintain a neat and elegant appearance consistent with the restaurant’s brand standards.
Flexibility: Willingness to work evening shifts, weekends, and holidays as required by the restaurant’s operating schedule.
Preferred Qualifications and Benefits
We offer a competitive monthly salary package ranging from Rs38,000 to Rs48,000, along with performance-based incentives and tips sharing. Employees receive a duty meal per shift and enjoy clear opportunities for career advancement within restaurant operations and management.
The position requires in-person attendance at the restaurant location, where you will be an integral part of a team dedicated to exceptional guest service and hospitality excellence.
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