Posted Sep 23, 2026 19 views
Gulf Air is seeking a Reservations & Ticketing Agent to join its Commercial division within the Sales-Pax department, based in Islamabad, Pakistan. The successful candidate will be responsible for managing and overseeing the reservations and ticketing operations, ensuring smooth and efficient service delivery that meets the company’s standards. This role plays a vital part in maintaining customer satisfaction and supporting the airline’s commercial objectives.
Key Responsibilities:
- Control, guide, and supervise the reservations and ticketing functions to ensure accuracy and efficiency.
- Maintain high standards of customer service by addressing inquiries and resolving issues related to reservations and ticketing.
- Coordinate with other departments to facilitate seamless passenger processing and flight operations.
- Monitor daily transactions and reports to ensure compliance with company policies and industry regulations.
- Assist in training and supporting team members to enhance overall performance and service quality.
- Ensure timely and accurate issuance of tickets while managing booking modifications and cancellations as required.
Required Qualifications:
- Proven experience in reservations and ticketing within the airline or travel industry.
- Strong knowledge of airline reservation systems and ticketing procedures.
- Excellent communication and interpersonal skills to effectively interact with customers and team members.
- Ability to work under pressure and handle multiple tasks efficiently.
- Attention to detail and commitment to delivering high-quality service.
- Proficiency in relevant computer applications and reservation software.
Preferred Qualifications and Benefits:
While specific benefits are not detailed, working with Gulf Air offers the opportunity to be part of a reputable airline with a strong presence in the region. Candidates with prior experience in a similar role within a commercial airline environment will be preferred. The position provides a platform for professional growth within the aviation sector.
Interested applicants are encouraged to apply through the Gulf Air Group Careers portal. The closing date for applications is 20 September 2026. This role is an excellent opportunity for individuals seeking to advance their career in airline reservations and ticketing within a dynamic and customer-focused organization.
Job Details
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