Hajj And Umrah Manager Consultant

Escape Advertising, a leading Pakistan-based agency known for its creative design and digital marketing expertise, is seeking a dedicated Hajj and Umrah Manager Consultant. This full-time, on-site position involves designing, managing, and promoting comprehensive Hajj and Umrah travel packages. The role requires close collaboration with internal creative, digital, and client service teams to ensure seamless delivery of services that meet religious, regulatory, and client expectations. The consultant will play a pivotal role in coordinating with travel partners, planning detailed itineraries, and maintaining high standards of quality and compliance. Additionally, the position involves contributing to targeted advertising campaigns, managing client communications, and providing expert guidance to pilgrims for a respectful and smooth experience.

Key Responsibilities

- Coordinate with travel partners and vendors to develop and manage Hajj and Umrah travel packages, ensuring all logistics such as accommodations, transportation, and regulatory compliance are met.
- Understand and apply relevant religious and governmental regulations to maintain the integrity and quality of all offerings.
- Collaborate with advertising, digital marketing, and design teams to create and implement promotional campaigns tailored specifically for Hajj and Umrah services.
- Oversee content development related to Hajj and Umrah, ensuring accuracy, cultural sensitivity, and engagement.
- Respond promptly and effectively to client inquiries, providing expert consultation and support throughout the pilgrimage planning process.
- Monitor market trends and competitor activities to identify opportunities for service improvement and innovation.
- Maintain strong relationships with vendors, clients, and regulatory authorities to facilitate smooth operations.
- Prepare detailed performance reports and recommend improvements to enhance service delivery and client satisfaction.
- Manage multiple projects simultaneously with strong organizational skills and attention to detail.

Required Qualifications

- In-depth knowledge of Hajj and Umrah procedures, including logistics, accommodations, transportation, and relevant religious practices.
- Proven experience in travel management or religious tourism, with a focus on package design, vendor coordination, and client servicing.
- Strong client relationship management and communication skills to effectively guide individuals and groups through the pilgrimage process.
- Ability to work collaboratively with advertising, digital marketing, and creative teams to develop effective promotional strategies.
- Excellent organizational and planning abilities, with the capacity to manage multiple priorities efficiently.
- Proficiency in written and spoken English; fluency in Urdu and/or Arabic is highly advantageous.
- Familiarity with Pakistan’s travel regulations and guidelines issued by relevant religious authorities.
- Bachelor’s degree in Business, Tourism, Islamic Studies, Marketing, or a related discipline; equivalent professional experience will also be considered.
- Demonstrated integrity, cultural sensitivity, and a commitment to delivering respectful and inclusive services to all pilgrims.

This role offers the opportunity to work within a dynamic advertising agency that serves a diverse client base seeking integrated marketing and branding solutions. The successful candidate will contribute to meaningful projects that support one of the most significant religious journeys, combining expertise in travel management with creative promotional efforts. Escape Advertising values professionalism, cultural respect, and innovation, making this an ideal position for candidates passionate about religious tourism and client service excellence.