Head Global Implementation & Cash Service, Pakistan

This role is responsible for leading the Transaction Banking Implementation and Cash Client Service franchise in Pakistan. The incumbent will oversee the entire client journey, from onboarding and implementation to ongoing service delivery and relationship management. This position focuses on driving client experience, revenue growth, operational excellence, and digital transformation initiatives. Collaboration with Product, Sales, Technology, and Operations teams is essential to deliver seamless client solutions and support the bank’s growth objectives.

Key Responsibilities

Lead the Transaction Banking Implementation and Cash Client Service function in Pakistan, ensuring a smooth and differentiated client experience throughout the client lifecycle. Drive successful onboarding, implementation, and ongoing service delivery of Cash, Payments, Trade, and other Transaction Banking solutions. Build and maintain strong client relationships, acting as a senior escalation point for complex implementation, servicing, and client experience issues. Collaborate closely with Sales, Coverage, Product, Technology, and Operations teams to deliver integrated client solutions and accelerate revenue realization. Champion operational excellence by simplifying processes, improving service quality, optimizing capacity, and managing performance effectively. Lead digital transformation efforts, including API development, ERP connectivity, and system integration solutions that enhance client experience and operational efficiency. Develop and manage a high-performing team, fostering a culture of collaboration, accountability, innovation, and continuous learning. Strengthen governance, risk management, and regulatory compliance across implementation and client service activities. Drive strategic client engagement and continuously enhance the bank’s Transaction Banking implementation and service capabilities.

Required Qualifications

Candidates should have extensive experience in Transaction Banking, Client Implementation, Cash Management, Payments, or Cash Client Service. Proven ability to lead end-to-end client implementations and service delivery is essential. Strong project and change management skills with a track record of delivering large and complex assignments are required. Knowledge of APIs, ERP integration, digital solutions, and technology systems is important. Excellent stakeholder management, communication, presentation, and client relationship skills are necessary. Experience in leading and developing teams is also expected. A minimum of 10 years’ experience in banking, financial services, or a related industry, including significant client implementation exposure, is required.

Preferred Qualifications and Benefits

Possession of a PMP or other relevant Project Management certification is advantageous. Candidates with a strong history of delivering large, complex, and cross-border deals will be preferred.

In line with the bank’s Fair Pay Charter, a competitive salary and comprehensive benefits package are offered to support mental, physical, financial, and social wellbeing. Benefits include core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in select locations. Time-off provisions include annual leave, parental/maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and volunteering leave (3 days), with a minimum combined annual and public holiday entitlement of 30 days. Flexible working options accommodate both home and office locations, with adaptable working patterns.

The bank provides proactive wellbeing support through Unmind, a leading digital wellbeing platform, resilience development courses, a global Employee Assistance Programme, mental health first-aiders, and various self-help resources. A continuous learning culture supports professional growth with opportunities to reskill and upskill through physical, virtual, and digital learning platforms. The organization values diversity and inclusion, fostering an environment where all employees feel respected and can realize their full potential.

As a global bank with over 170 years of history, the organization is committed to making a positive impact for clients, communities, and employees. It encourages innovation, integrity, and collaboration, putting clients at the heart of all activities while continuously striving for improvement and long-term success.