Head Global Implementation & Cash Service, Pakistan

This role is responsible for leading the Transaction Banking Implementation and Cash Client Service franchise in Pakistan. The position oversees the entire client journey, from onboarding and implementation to ongoing service delivery and relationship management. The incumbent will focus on enhancing client experience, driving revenue, ensuring operational excellence, and spearheading digital transformation initiatives. Collaboration with Product, Sales, Technology, and Operations teams is essential to deliver seamless client solutions and support the bank’s growth objectives.

Key Responsibilities

Lead the Transaction Banking Implementation and Cash Client Service function in Pakistan, ensuring a smooth and differentiated client experience throughout the client lifecycle. Drive the successful onboarding, implementation, and ongoing delivery of Cash, Payments, Trade, and other Transaction Banking solutions. Build and maintain strong client relationships, acting as a senior escalation point for complex implementation, servicing, and client experience issues.

Collaborate closely with Sales, Coverage, Product, Technology, and Operations teams to provide integrated client solutions and accelerate revenue realization. Promote operational excellence by simplifying processes, improving service quality, optimizing capacity, and managing performance effectively. Lead digital transformation efforts, including API, ERP, connectivity, and system integration projects that enhance client experience and operational efficiency.

Develop and manage a high-performing team, fostering a culture of collaboration, accountability, innovation, and continuous learning. Strengthen governance, risk management, and regulatory compliance across implementation and client service activities. Drive strategic client engagement and continuously enhance the bank’s Transaction Banking implementation and service capabilities.

Required Qualifications

Candidates should have extensive experience in Transaction Banking, Client Implementation, Cash Management, Payments, or Cash Client Service. Proven expertise in leading end-to-end client implementations and service delivery is essential. Strong project and change management skills, with a track record of delivering large and complex assignments, are required.

Knowledge of APIs, ERP integration, digital solutions, and system and technology integrations is important. Excellent stakeholder management, communication, presentation, and client relationship skills are necessary. Experience in leading and developing teams is also required.

Preferred Qualifications and Benefits

A minimum of 10 years’ experience in banking, financial services, or a related industry, including significant client implementation experience, is preferred. Holding a PMP or other relevant project management certification is advantageous. Candidates with a strong track record of delivering large, complex, and cross-border deals will be highly regarded.

In line with the Fair Pay Charter, the bank offers a competitive salary and comprehensive benefits designed to support mental, physical, financial, and social wellbeing. Benefits include core bank funding for retirement savings, medical and life insurance, with flexible and voluntary options available in certain locations. Time-off provisions include annual leave, parental/maternity leave (up to 20 weeks), sabbatical leave (up to 12 months), and volunteering leave (3 days), with a minimum of 30 combined annual and public holidays.

Flexible working arrangements are supported, allowing for a balance between home and office locations with adaptable working patterns. Wellbeing support is provided through Unmind, a leading digital wellbeing platform, resilience development courses, a global Employee Assistance Programme, mental health first-aiders, and various self-help resources.

The bank fosters a continuous learning culture, offering opportunities to reskill and upskill through physical, virtual, and digital learning platforms. As part of an inclusive and values-driven organization, the bank embraces and celebrates diversity across teams, business functions, and geographies, ensuring everyone feels respected and empowered to reach their full potential.

This role offers the opportunity to contribute to a global bank committed to driving commerce and prosperity through unique diversity, with a strong focus on integrity, innovation, and collaboration.