Posted Sep 24, 2026 12 views
Based in Lahore, Pakistan, this full-time opportunity is ideal for an experienced professional with 5 to 6+ years in agency operations or project management within the digital marketing, media, advertising, or creative sectors. The role of Head of Operations involves leading and optimizing daily workflows across multiple departments including Client Servicing, Creative, Social Media, Production, Strategy, and Business Development. The successful candidate will ensure efficient processes, timely delivery of projects, high-quality standards, and seamless coordination between teams to support the agency’s overall goals.
Key Responsibilities
- Oversee the delivery of campaigns, content, production, pitches, and client projects to ensure deadlines and quality standards are met.
- Coordinate cross-functional teams by managing priorities, workloads, and deadlines effectively.
- Develop and implement Standard Operating Procedures (SOPs), workflows, approval processes, and accountability frameworks to enhance operational efficiency.
- Allocate resources strategically based on project requirements and business priorities.
- Monitor project timelines, productivity metrics, quality control, and overall performance to identify areas for improvement.
- Troubleshoot and resolve operational challenges, removing bottlenecks to maintain smooth workflows.
- Provide support to client-facing teams on execution-related matters to ensure client satisfaction.
- Translate executive leadership directives into actionable operational plans that align with agency objectives.
- Drive accountability and foster agency-wide collaboration to maintain a cohesive working environment.
Required Qualifications
- A minimum of 5 to 6+ years of experience in agency operations, project management, or a comparable leadership role.
- Proven background working within digital marketing, advertising, media, or creative agencies.
- Strong understanding of cross-departmental workflows and how to optimize them for efficiency.
- Demonstrated ability to lead teams, manage multiple projects simultaneously, and meet strict deadlines.
- Excellent organizational skills coupled with strong leadership, communication, and problem-solving abilities.
- Experience in creating and refining SOPs and operational systems to improve agency performance.
- A hands-on, decisive approach with the ability to thrive in a fast-paced, dynamic environment.
Preferred Qualifications and Benefits
The ideal candidate is a proactive leader who takes full ownership of agency operations, brings structure and clarity to team processes, anticipates potential issues early, and ensures smooth and timely execution of projects. This role requires someone who can confidently drive operational excellence while maintaining a collaborative and accountable culture across the agency.
This position requires in-person attendance at the Lahore office, supporting close coordination with all departments and leadership teams.
If you are ready to take on a senior leadership role and lead the operational backbone of a dynamic digital marketing agency, this is an excellent opportunity to make a significant impact.
Skills
Job Details
Strategos Media Solutions
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