Head of Operations

LOGISTIX EXPRESS PRIVATE LIMITED

Karachi , Pakistan

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Posted 9 hours ago 3 views Report Job

PKR. 50,000 - 50,000/Month

This position is responsible for managing daily logistics operations to ensure efficient shipment handling, customs clearance, and on-time deliveries. The role requires leading cross-functional teams, maintaining effective communication with customers, and overseeing operational processes to achieve performance goals. The ideal candidate will demonstrate strong problem-solving abilities, decisiveness under pressure, and a dedication to upholding high standards of service and operational efficiency.

Key Responsibilities

- Coordinate daily shipment activities, including warehouse handling, customs clearance, and tracking delivery milestones. Ensure every active shipment has a clear status, an assigned owner, and a defined next action.
- Proactively identify potential delays and resolve operational issues before they affect customers. Maintain visibility over outstanding shipments and commitments to guarantee timely execution.
- Lead and coordinate teams across sales, customs clearance, outdoor operations, and other relevant departments. Set daily priorities, assign responsibilities, and monitor follow-ups on commitments.
- Conduct brief daily team meetings and weekly performance reviews. Address repeated non-performance through documented feedback and escalation procedures.
- Ensure customer communications are timely, accurate, and professional. Manage the resolution of complaints and service failures efficiently.
- Oversee quotations, operational handovers, and delivery commitments to ensure fulfillment. Escalate significant customer risks promptly to senior management.
- Document essential standard operating procedures and ensure staff compliance with internal applications and record-keeping standards.
- Identify recurring bottlenecks in processes and implement corrective actions. Develop processes that enable routine work continuity during employee absences.
- Submit concise daily operations reports tracking shipment delays, unresolved issues, customer complaints, and service performance.
- Provide weekly reports on operational KPIs, team performance, and improvement initiatives.
- Report material risks to the founder with recommended solutions rather than merely describing problems.
- Exercise decision-making authority over routine workflow management, staff task allocation, follow-ups, and operational problem-solving within approved policies and budgets.
- Note that pricing approvals, payments, financial controls, tax and customs compliance decisions, and material commercial commitments remain with designated authorized personnel.

Required Qualifications

- Approximately 3 to 5 years of relevant experience in logistics, freight forwarding, supply chain, or operational management.
- Proven ability to coordinate teams and complete tasks within deadlines.
- Strong follow-up, problem-solving, and communication skills.
- Proficiency with spreadsheets, digital reporting tools, and operational software.
- Ability to make decisions under pressure and take full responsibility for outcomes.
- High integrity, reliability, and a strong sense of ownership.

Compensation and Work Location

- Monthly salary range: Rs50,000 to Rs100,000.
- Work location: On-site (in person).