Posted Sep 23, 2026 31 views
KSB, a global leader in pumps, valves, and related services, is seeking a Head of SupremeServ to lead and expand its service business in Lahore. Established in 1871 in Germany, KSB operates worldwide with extensive manufacturing facilities and over 190 service centers under the KSB SupremeServ brand. The company is known for its innovation, sustainable practices, and strong commitment to both employees and customers. This leadership role focuses on driving operational excellence, customer satisfaction, sales growth, and profitability within the service division. The successful candidate will manage service operations, teams, and resources while ensuring compliance with KSB’s high technical and quality standards. Additionally, the role involves identifying new service opportunities, strengthening customer relationships, and fostering sustainable business growth.
Key Responsibilities
- Lead all aspects of service operations, including repair, maintenance, troubleshooting, commissioning, and field services.
- Develop and implement the service business strategy aligned with KSB’s overall objectives.
- Drive service sales, revenue, profitability, and order intake, including spare parts and service contracts.
- Maintain high levels of customer satisfaction, responsiveness, and service quality.
- Manage service teams, workshops, field resources, and third-party service partners effectively.
- Ensure strict compliance with KSB technical standards, health, safety, and environmental (HSE) requirements, and quality procedures.
- Collaborate closely with Sales, Operations, Supply Chain, and other departments to deliver seamless customer support.
- Monitor key performance indicators such as sales/order intake, margins, turnaround time, productivity, customer complaints, and service quality.
- Enhance team capabilities through technical training, coaching, and succession planning.
- Identify opportunities for installed-base development, modernization, upgrades, and long-term service agreements.
Required Qualifications
- Bachelor’s degree in Mechanical Engineering from a recognized university.
- Minimum of 15 years of relevant professional experience, preferably in pumps, rotating equipment, industrial services, or a related engineering field.
- Proven experience in service operations, after-sales business, and customer management with demonstrated leadership responsibility.
- Strong commercial acumen with the ability to integrate technical expertise with business development and profit & loss (P&L) management.
Preferred Qualifications and Benefits
- A Master’s degree or MBA is considered an advantage.
- Opportunity to join a dynamic, forward-thinking organization that values innovation, talent, and professional growth.
- Engage in challenging projects that will unlock your potential and support your career transformation.
If you are ready to advance your career and contribute to a global leader in the industry, KSB invites you to apply through the company portal by September 30, 2026.
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